Procurement Operations Buyer

Introduction
At IBM work is more than a job – it’s a calling: To build. To design. To code. To consult. To think along with clients and sell. To make markets. To invent. To collaborate. Not just to do something better but to attempt things you’ve never thought possible. Are you ready to lead in this new era of technology and solve some of the world’s most challenging problems? If so lets talk.

Your Role and Responsibilities

A sneak peek into this role:

The Procurement Operations Buyer is responsible for providing support for
procurement applications process related help requests and for order fulfilment
transactions full buyer purchase order placement. Client facing skills and learning
procurement systems is a key attribute.
French language role.

Receive help requests from the client and suppliers and provide support in
designated language. Follow call quality standards to conduct call provide ‘how do I’
(walk through) application or status support. If problem gather all relevant problem
information to be included in problem report generation and escalation to the
appropriate Level2 contact. Provide a follow-up call to the client with a status if the
problem is not fixed within 48 business hours. Create a call log for every help
request during incoming call or upon email task id monitoring to ensure accurate
contact information is obtained and problem/question

Required Technical and Professional Expertise

What you will bring to the team:

• Client facing
• Fluent French and English
• Customer oriented mindset
• Communications skills
• Procurement skills

Preferred Technical and Professional Expertise

In return we provide you with:

• Opportunity to develop client facing skills and working in a dynamic customer care environment
• Upskilling into new areas of procurement roles possible with those able to perform successfully
• Work with a cross function IBM team that works together as one team and passionate on engagement
• Dynamic diverse inclusive and supporting environment
• Professional skill – growth opportunities reskilling possibility
• Access to worldwide leading technologies
• Agile office area
• Hybrid working model
• Competitive compensation and benefit package including healthcare

Our awards why you might be a proud IBMer:

• Randstad: Most Attractive SSC Employer in 2020
• Family Friendly Workplace Award (2018 2019 2020)
• Responsible Employer recognition (2018-2021)
• Most Attractive Employer (3rd) (2020)
• Disability-Friendly Workplace Recognition (2010-2020)
• Disability-Friendly Workplace Best Employee & Role Model Employee Award (2021)
• Stevie Awards for our Teams & Professionals (2018 2019 2021)
• Hungarian Outsourcing Association CSR Award (2021)

Do you know someone who will be good for this position? Share with them.