Product Advocate (Recent Graduate)

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Zello is a voice-first communication platform, powered by our industry-leading push-to-talk technology, to improve collaboration and productivity for desk-less workers. With over 175+ million users, we’re the #1 rated push-to-talk app in the world, delivering 9 billion (yes, with a B) messages a month. 

At Zello, our company values are at the heart of what we do everyday. We’re proud to serve the frontline, we’re privileged to connect people in times of crisis across the globe, and we’re honored to support first responders.

And this is where you come in.

We are looking for a Product Advocate, who is a friendly Zello superhero, knowledgeable about the product, passionate about helping people, and excited about improving the lives of frontline workers with modern communication technology. You'll be the face of our company talking with customers and assisting them every step of the way as they are setting up their business accounts, provisioning users and channels, and troubleshooting problems.

You will report to the Manager of Product Advocacy and will work closely with product, engineering, and customer teams to create an exceptional product and customer experience.

Please note: this role will require some flexible hours, including some late evenings.

• Assist new and existing customers over the phone, email, website chats and support tickets

• Help new customers set up their corporate accounts by taking time to understand their use case and match it against Zello set of capabilities to design and implement the optimal configuration

• Troubleshoot product technical issues with the help of internal tools and escalate to the engineering team when appropriate

• Improve our understanding of customers and how they use Zello by capturing discovery information in the CRM and communicating with the team

• Become an expert in Zello product and go to person to answer product questions both externally and internally

• Energy, enthusiasm and empathy. You are self-motivated, positive, and passionate about helping others.

• Clear, professional, and friendly phone and video-conferencing.

• Concise and accurate writing.

• Technical acumen and problem solving skills

• Attention to detail, which you'll show by mentioning "orange" in your application or cover letter

• Bilingual (Spanish/English) preferred

• College degree (degree in business or technology is a plus), recent graduates are strongly encouraged to apply

We hire for potential, passion for our mission, and a knack for solving difficult problems over checking every qualification box. We have competitive pay, equity with significant upside, and intentionally design our benefits to encourage healthy and well-balanced employees, from flexible work schedules to unlimited paid time off. We even offer a sabbatical after every five years of service so you’re able to pursue and enjoy what matters most to you. And of course, we wouldn’t be a technology company in Austin without a ping-pong table and free snacks in our break room. Join us!

Zello provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.