Product Analyst

Product Analyst - Roadster CRM

Locations: This is a fully remote position from PST, MST, CST Time Zones. Your Product Managers will be in Destin, Florida and the rest of your team will be spread across the country. If you are in a city with a CDK office (Austin, Chicago, San Jose) you may work from there.

About CDK Global, Inc

Are you looking for an amazing opportunity to shape analytics for an industry, working with top Analytics talent and have access to one of the richest and most complete datasets in automotive retailing?

CDK is the premier provider of Ecommerce, CRM (Customer Relationship Management Software) and DMS (Dealer Management Software) to the Automotive Industry. We are one of the few companies who can analyze a consumer's behavior online (using the Roadster Ecommerce platform) - then track the sales process they take to buy a car (using the Roadster CRM platform) and finally understanding the financial aspects of the transaction (using the 'Drive' DMS platform). Being able to track across these systems gives us access to unprecedented insights into the car-buying journey.

To get a flavor of what we do, check out this video: https://vimeo.com/503514117 (2:20 min)

Role:

The Product Analyst works closely with the Product Managers and enables them to make data-driven decisions. You will use your interpersonal skills to help the Product Managers articulate their questions, your SQL skills to query our Snowflake Data Warehouse, your analytic skills to find the answers and finally, you will create dashboards in Looker to help the Product Managers further explore the data and track the outcomes.

Your will be the first Product Analyst on CDK's CRM software (Roadster) - so your Product Managers will be new to the process, but you have an entire Analytics team to help you along the way. You will also occasionally work with the Product Marketing team and the Finance team to help them get insights into the business.

Your responsibilities will include:

• Working with the CRM Product Managers to understand what's important to their users.
• Utilize data to see beyond the numbers and understand how our customers interact with our suite of software.
• Perform deep analysis to help the software design process.
• Help define how we measure success for our CRM platform by developing Key Performance Indicators, in close partnership with Product Management, User Experience, Design & Engineering teams.

• Run experiments and develop dashboards and data visualizations to help generate product and business recommendations.
• Work with the other Product Analysts to refine our best practices for product analytics.
• Work with our Engineering Team to ensure our platform is correctly tagged so that all of the important user activities are captured in a way you can effectively analyze.
• Being proactive and finding opportunities to improve the software.

You may be a fit for this role if you have:

• Solid Business Acumen, fluent in business analysis (revenue, gross margin, market share)
• Building simple, compelling Data Visualizations
• Story telling abilities and be able to communicate complex analytic concepts clearly and simply.
• 2-5 years of experience with a software, ecommerce or other customer-focused technology company.
• Excellent SQLskills, blending data in complex ways.
• Experience building dashboards using a modern toolset (e.g. Looker)
• Be able to work collaboratively and effectively.

You get Extra-Credit if you have any of the following:

• Pythonskills
• Automotive experience (or at least like cars)
• Experience working at a software company.

To get a sense of our software, check out these demos:

• https://vimeo.com/376907386 (2:05 min)
• https://vimeo.com/382641748 (1:27 min)

Salary Range: $115,000 - $124,000

CDK Global is committed to fair and equitable compensation practices. Compensation packages are based on several factors, including but not limited to skills, experience, certifications, and work location. The total compensation package for this position may also include annual performance bonus, benefits and/or other applicable incentive compensation plans.We offer Medical, dental, and vision benefits in addition to:

• Paid Time Off (PTO)
• 401K Matching Program
• Tuition Reimbursement

At CDK, we believe inclusion and diversity are essential in inspiring meaningful connections to our people, customers and communities. We are open, curious and encourage different views, so that everyone can be their best selves and make an impact.

CDK is an Equal Opportunity Employer committed to creating an inclusive workforce where everyone is valued. Qualified applicants will receive consideration for employment without regard to race, color, creed, ancestry, national origin, gender, sexual orientation, gender identity, gender expression, marital status, creed or religion, age, disability (including pregnancy), results of genetic testing, service in the military, veteran status or any other category protected by law.

Applicants for employment in the US must be authorized to work in the US. CDK may offer employer visa sponsorship to applicants.