Product Analyst

At PrismHR we’re committed to expanding our platform to meet the needs of our growing customer base, including supporting staffing and small and mid-market companies. This is a great opportunity for an experienced candidate with drive and enthusiasm to contribute to a core strategic initiative in the PrismHR product portfolio.

Responsibilities:
You must have great communication skills and be able to collaborate across all areas of the company. You have the ability to help identify customer / market problems and participate in a comprehensive discovery process to drive product design and the definition of future deliverables. You will work closely with the ClientSpace Product Manager and a dedicated engineering team to ensure they understand the “what” and “why” before the “how” is considered. You will partner with the product manager, product marketing and business managers to help identify key customer needs, market opportunities, ways to increase adoption, and new revenue opportunities. You will be a conduit to translating business and customer requirements into tangible, workable solutions.

• Partner with the PM to contribute to building and maintaining the centrally located 12-month Roadmap and details
• Partner with the PM to discover, define, and translate customer needs into a prioritized product backlog
• Establish and cultivate great customer / user relationships to help create continuous feedback loops
• Assist with Communication of product strategy, plans, and schedules to company stakeholders
• Act as a liaison and bridge between product teams, support, and professional services to help triage and identify product issues and opportunities for enhancements.
• Work closely with the product manager and stakeholders to ensure go to market needs are met and properly prioritized.

Qualifications:

• 3+ years of experience with PrismHR or other customer relationship system experience in a product management, support or services capacity.
• Excellent communication and organization skills; ability to connect across various domains, skills, and disciplines (from customers to engineering to executive team)
• Experience supporting or implementing CRM systems.
• Great balance of software business and technical savvy/aptitude with the ability to quickly understand customer problems and their relative priority
• Experience working in an Agile environment and expert understanding of its most common practices.
• Ability to identify and mitigate development and implementation risks
• Exceptional customer-centric skills that include a high level of user empathy and responsiveness
• Demonstrate a high level of grit and initiative to get stuff done
• Passion for the product, the product craft and curiosity for continuous learning and Improvement

Desired Qualifications:

• Human Capital Management (HCM) and/or related HR Technology software experience
• Experience with Pragmatic Marketing’s (or equivalent) Product Management framework
• Previous experience working side by side with UX Designers, leveraging design centric processes.
• Great understanding and experience in the PrismHR and/or the PEO and Human Capital Management Outsourcing arena.