Product Analyst for Setapp

MacPaw is a software company, that develops and distributes software for macOS and iOS. Today, our products have more than 30 million users worldwide.
At MacPaw, we believe humans and technology can reach their greatest potential together.
MacPaw is proud to be Ukrainian. The support and development of Ukraine are significant parts of the company's culture. MacPaw gathers open-minded people who support each other and aspire to change the world around us.
We're looking for an experienced Product Analyst to join one of our biggest products - Setapp.
Setapp is MacPaw's subscription-based app service for macOS and iOS. It provides access to 240+ Mac and iOS apps for daily tasks covering productivity, lifestyle, web development, Mac maintenance, creativity, writing, education, and personal finance.
As a Product Analyst, you will join our Purchase team. The team works closely with user accounts, billing, pricing, purchase, business models, User Flows, and CRM. We are a bunch of bright and creative people, including PMs, designers, and a UX Writer. As part of the team, you will be responsible for exploring and analyzing behavioral data to provide actionable insights and recommendations to improve user experience and product performance.
In this role, you will:

• Use quantitative methods to find bottlenecks and opportunities, cooperate with the team on storming and validation of hypotheses
• Design and analyze experiments to test hypotheses and build new features
• Work closely with product managers and product team to develop and measure key metrics for user accounts
• Explore and analyze data to provide actionable insights and recommendations to improve product metrics and customer behavior
• Ensure and expand data literacy in the team
• Prepare an events map for the new flows that are under development nowf

Skills you'll need to bring:

• 2+ years of hands-on experience in product analytics
• Strong experience with SQL
• Solid understanding of main SaaS metrics and unit economy
• Good knowledge of Tableau or another BI systeM
• Experience in experiment planning and analysis
• Autonomy and proactivity
• You are result-oriented and comfortable with presenting your findings to the team

As a plus:

• Knowledge of Python/R
• Experience with SaaS products
• Work experience with web analytics (GA/GTM, understanding how web analytics and web tracking work)
• Experience in building analytics with GDPR compliance

What We Offer

• We are a Ukrainian company, and we stand with Ukraine against russian aggression
  
  • We maintain workplaces and salaries for the mobilized Macpawians and provide financial support to colleagues or their families affected by the war. Here you also can read about MacPaw Foundation, which intends to help save the lives of Ukrainian defenders and provide relief to as many civilians as possible.
• Hybrid work model
  
  • Whether to work remotely or at the hub is entirely up to you. If you decide to mix it, our Kyiv office, which works as a coworking space, is open around the clock. The office is supplied with UPS and Starlink for an uninterrupted work process. We also rent space in the Promprylad Coworking in Ivano-Frankivsk and reimburse the costs of renting a coworking space in any other city. If you decide to work at home, we cover the costs spent on your workspace organization: portable power stations, power banks, etc.
• Your health always comes first
  
  • We guarantee life insurance starting on your first working day. Besides, we cover 100% of your medical insurance costs and 50% for your dependents. We also cover dental and massages and offer a 50% refund for psychotherapy.
• Flexible working hours
  
  • You can choose a schedule that is comfortable for you. No one here tracks your clock in/clock out because MacPaw is built on trust and cooperation.
• Space to grow both professionally and personally
  
  • Whatever your dreams and aspirations are, we got you. Education budget, annual development reviews, free English classes, and regular lectures. We also offer personal coaching with organizational coaches.
• Teams we are proud of
  
  • We build honest, transparent, and reliable relationships within teams. Every Macpawian can improve processes and implement their ideas. We encourage open and constructive feedback and provide training for Macpawians on giving and receiving feedback.
• Office designed for people (and pets)
  
  • Our office has it all. A spacious workplace with enough room for sitting up, lying down, and running around. A gym for recreation, fitness, and yoga. Cozy kitchens with coffee, snacks, and lunches. Sleeping/meditation rooms. A terrace with a view where we throw summer parties. Also, we have two cats living in the office, and you are welcome to bring your pets to the office (we have separate floors for cats and dogs).
• Time-off policy that covers life's needs
  
  • 20 vacation days, unlimited paid sick leaves, xDays (2 days a month to work on side projects), days for personal time-off designed to help you take care of essential matters in your personal life, and parental leaves. On top of all that, sabbaticals are open after 5 years of being with MacPaw.
• Join social initiatives with MacPawCares
  
  • MacPaw participates in numerous humanitarian aid and charity projects across many fields, and you are welcome to jump in and spend up to 24 working days per year making the world a better place.
• Here is a safe place for applicants of all backgrounds
  
  • We are hiring talented humans. Meaning with all our variety of backgrounds and identities, including service members and veterans, women, members of the LGBTQIA+ community, individuals with disabilities, and other often underrepresented groups.

Here's how we hire
Steps may differ depending on the position, but this is our usual hiring process.

• 01
  Introduction Call
  We'll tell you about the role and MacPaw and ask you to tell us about your experience and aspirations.
• 02
  Skills Assessment
  This step may include additional interviews and/or test tasks to figure out whether your skills match the requirements for the role.
• 03
  Final Interview
  We want to learn more about you as a person and your approach to life. That's also a great place for you to ask more about us.
• 04
  Reference Check
  We will ask you to share the contacts of up to 3 people you worked with for a quick reference check.
• 05
  The Decision
  We love telling the good news and are ready to give you feedback if things don't work out.