Product Associate - Content Production

Job Description
Overview
The Digital Content team is looking for a Content Production Analyst with enterprise-level content management experience to support our customer facing Chase and JPMorgan secure desktop and mobile banking applications.
Job Summary
The CMS Content Production Analyst is an interdisciplinary role that integrates hands-on content management/production via CMS, project management, operational support, and user experience design components to build and deliver assets used in customer facing Chase and JPMorgan secure desktop and mobile banking experiences.
As a member of the Digital Content team, you'll ensure each content change request is delivered according to rigorous Digital processes and standards, at the highest level of quality and efficiency.
This role provides the excitement of hands-on publishing and delivery support, and also the opportunity to shape requirements for emerging CMS technologies, delivery platforms and future customer experiences.
Job Responsibilities

• Enter and manage customer-facing content into an AEM (Adobe Experience Manager) content management system based on approved content requirements documentation
• Collaborate with Business, Product, Creative, and Technology teams to ensure content is authored in the CMS, and delivered to customers with quality and accuracy
• Drive automation and content intake/delivery process efficiencies
• Perform regression testing for new functionality releases
• Document job aids and process flows

Required qualifications, capabilities, and skills

• Excellent time management skills and a goal-oriented personality, Ability to quickly learn new skills, systems, processes
• Knowledge of word processing tools and spreadsheets (MS Office Word, Excel etc.)
• 1+ years of AEM, or other Content Management system experience
• Ability to analyze, diagnose and solve content issues
• Experience with Atlassian JIRA, Confluence applications
• Usability, information architecture or content and design experience is required
• A self-directed individual who operates with urgency, focus, and discipline, Strong organizational skills with high attention to details

Preferred qualifications, capabilities, and skills

• A minimum of two years project management experience preferred
• Hands-on, completes tasks, and is dependable
• Excellent written and verbal communication
• Must work well in a geographically dispersed team environment
• Knowledge of ADA standards/conformance is preferred
• Basic understanding of HTML, CSS and XML
• Able to work under pressure, meet deadlines, and handle multiple projects simultaneously

About Us
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.
As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
Equal Opportunity Employer/Disability/Veterans
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
The Digital team is dedicated to creating innovative, industry-leading products and experiences that help customers access, share and control their financial data so they can make smart decisions with their money. Teams enable innovation while adhering to the firm's data sharing principles of security, customer control and convenience, and privacy.