Product Business Analyst (Open to Remote - Work from Home)

MDLIVE, an Evernorth Company, offers convenient, affordable, and contagion-free virtual healthcare services to more than 50 million members nationwide. Our network of board-certified physicians, dermatologists, psychiatrists, and therapists are specially trained in virtual care and are committed to providing the highest quality treatment and the best possible patient experience.

We leverage disruptive technology and artificial intelligence to simplify and streamline the healthcare experience, connecting providers and patients whenever and wherever it is most convenient, often within just minutes.To learn more about our expanding services, partnerships with major health plans, hospital systems and employers, download our app, or text "Sophie" to MDLIVE (635483) to register and experience our product firsthand.

We are currently seeking a ProductBusiness Analystto join our growing team! Due tothe unprecedented situation of COVID-19, MDLIVE has decided to protect ourcurrent and futureemployees by managing our business remotely. This is inclusive of interviewing, onboarding, and each role day-to-day.

The Product Business Analyst will team with world-class professionals to define, develop and test strategies that directly impact the bottom line. And you will do it all in a collaborative environment that values your insight, encourages you to take on new responsibility, promotes continuous learning, and rewards innovation.

We're looking for an agile-minded, self-driven technologist to work with our Product team. To fit in, you have to be jazzed about delivering amazingly simple experiences that make life easier for our customers. You'll also need to be equally comfortable talking to techies in our engineering teams as you are communicating with other business teams like our call centers, marketing and clinical teams.

What you'll do?

This team member will build strong working relationships with data engineers, data scientists, operations, product managers, and account managers to ensure that the right information is available and accessible to build product strategy. You will work with our engineering, design, and clinical teams to clearly lay out the product requirements. Use customer insights, market trends, business initiatives, and data analyses to define priorities and timelines. Conduct hands-on troubleshooting and ensure timely resolution of issues for our customers. Solicit ideas and feedback, gather requirements, write product specs and workflows, and coordinate cross-functionally.You will also:

• Research market and business needs, and translate into prioritized feature sets
• Write Business Requirement Documents
• Create high-level user stories or Epics, to describe work that needs to be done within a release
• Collaborate with the design team to optimize workflow and user experience
• Prioritize requirements and create conceptual prototypes and mock-ups
• Ensures system design fits the needs of the end-users
• Functions as the liaison between business users and IT.
• Assist with testing
• Participate in Sprint Planning and Reviews
• Provide content and education in support of new releases
• Assist Product team in creating & prioritizing a backlog of requirements.

What skills and experience do you bring?

• Bachelor's Degree Required.
• 3-5 years of work experience in healthcare industry or software company required; prior software development or Business Analyst experience preferred.
• Proficient in MS Office applications; Jira and Balsamiq experience a plus
• Ability to prioritize effectively, work independently, and drive results
• Excellent communication and interpersonal skills; comfortable speaking with customers and internal users
• Knowledge of SCRUM and Agile principles required
• Strong follow-up and follow through skills with the ability to multitask on various projects with attention to detail and accuracy, while effectively focusing on priority issues.
• Team player. A positive attitude and flexible approach demonstrating the ability to work well within and across internal teams.
• Ability to create and maintain Business Requirement Documents BRDs and Functional Requirements Documents
• Ability to perform Gap Analysis utilizing analytical skills to identify and remedy problems
• Ability to work in a team environment and lead others if needed
• Strong analytical and problem solving skills
• A strong sense of urgency
• Detail oriented

Benefits and Perks of Joining MDLIVE:

• Competitive PTO
• Medical (including FSA & HSA), dental, vision, and life insurance benefits
• Free, unlimited access to MDLIVE's virtual healthcare platform
• 401k program with company match
• Paid parental leave
• Fertility benefits
• Kazoo (peer-to-peer rewards & recognition platform)
• Career development and growth opportunities
• Generous employee referral bonuses
• Free, unlimited access to LinkedIn Learning
• Casual dress code
• Company-sponsored events and meals when we return to the office

What makes a successful MDLIVER?

• Thrive in a fast-paced and entrepreneurial environment, find peace in chaos, take initiative, and absorb information quickly
• Demonstrate a high level of intellectual curiosity
• Demonstrate humility
• Be trustworthy by doing what you say you will do

Most importantly, you will be part of an entrepreneurial, agile and fast-paced team that also knows how to have fun!

Interested? Let's talk. Submit your application today and come join us in our journey to disrupt healthcare!

As an Equal Opportunity Employer, our human code is simple. Think Big. At MDLIVE, we see diversity and inclusion as a source of strength in disrupting healthcare. We believe we can revolutionize our industry if our workforce is as diverse as our users. We are looking for people who bring diversity of thought, experience, background, gender, religion, ethnicity, sexual orientation, age, marital status, country of origin and disability.