Product Business Partner (APAC) - Trust & Safety

Responsibilities

TikTok will be prioritizing applicants who have a current right to work in Singapore, and do not require TikTok's sponsorship of a visa.

TikTok is the leading destination for short-form mobile video. At TikTok, our mission is to inspire creativity and bring joy. TikTok's global headquarters are in Los Angeles and Singapore, and its offices include New York, London, Dublin, Paris, Berlin, Dubai, Jakarta, Seoul, and Tokyo.

Why Join Us
Creation is the core of TikTok's purpose. Our products are built to help imaginations thrive. This is doubly true of the teams that make our innovations possible. Together, we inspire creativity and enrich life - a mission we aim towards achieving every day. To us, every challenge, no matter how ambiguous, is an opportunity; to learn, to innovate, and to grow as one team. Status quo? Never. Courage? Always. At TikTok, we create together and grow together. That's how we drive impact-for ourselves, our company, and the users we serve.

Join us.

About the team
Building a world where people can safely discover, create and connect. The Trust & Safety (T&S) team at TikTok helps ensure that our global online community is safe and empowered to create and enjoy content across all of our applications. We have invested heavily in human and machine-based moderation to remove harmful content quickly and often before it reaches our general community.

The Product Business Partner (Product BP) team leads change management and transition of initiatives of Trust and Safety (T&S) operations. It evaluates and assesses process changes for implementation in T&S operations. The team acts as an entry point between business and T&S operations for all requests related to product, policy or process.

It is possible that this role will be exposed to harmful content as part of the core role/as part of project/ in response to escalation requests/by chance.
This may occur in the form of images, video, and text related to every-day life, but it can also include (but is not limited to) bullying; hate speech; child safety; depictions of harm to self and others, and harm to animals.

Responsibilities:
- Working closely with regional teams to ensure effective operationalization of the community guidelines, safety strategies, and ad-hoc response to regional events, including PR, Policy, Product, other parties in Trust & Safety and vendor teams in respective markets;
- Coordinating with your global team counterparts and help assess, coordinate and manage global projects in regional teams;
- Maintaining an updated status of projects that are underway and navigate stakeholders through the effort of Trust & Safety Operations;
- Acting as a bridge in helping stakeholders better navigate the principles, priorities, and operations of T&S Operations;
- Identifying areas of improvement and running improvement projects in all operational aspects in your respective markets.

Qualifications

Minimum Qualifications:
- 3 years of related Product experience within operations, Trust & Safety, consumer technology space and/or tech companies
- Proven experience managing regional/global process improvement projects
- Experience in managing stakeholders from all level and regions
- Good communication (both written and spoken) skills in English and Mandarin (to work with external Mandarin speaking stakeholders)

Preferred Qualifications:
- Completion of Bachelor's Degree or above
- You are a self-starter and take initiative in driving practical processes
- Good data analysis experience with strong ability to use data to make business decisions

Trust & Safety recognises that keeping our platform safe for our TikTok communities is no ordinary job which can be both rewarding and psychologically demanding and emotionally taxing for some. This is why we are sharing the potential hazards, risks and implications in this unique line of work from the start, so our candidates are well informed before joining.

We are committed to the wellbeing of all our employees and promise to provide comprehensive and evidence-based programs, to promote and support physical and mental wellbeing throughout each employee's journey with us. We believe that wellbeing is a relationship and that everyone has a part to play, so we work in collaboration and consultation with our employees and across our functions in order to ensure a truly person-centred, innovative and integrated approach.

TikTok is committed to creating an inclusive space where employees are valued for their skills, experiences, and unique perspectives. Our platform connects people from across the globe and so does our workplace. At TikTok, our mission is to inspire creativity and bring joy. To achieve that goal, we are committed to celebrating our diverse voices and to creating an environment that reflects the many communities we reach. We are passionate about this and hope you are too.

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