Product Configuration Specialist

Job Description

Who we are:

Brady makes products that make the world a safer and more productive place. We are a global leader in safety, identification and compliance solutions for a diverse range of workplaces. From the depths of the ocean to outer space, from the factory floor to the delivery room - we're just about everywhere you look. Companies around the world trust Brady because of our deep expertise and knowledge across a wide range of industries and applications - powered by our world-class manufacturing capabilities.

We have a diverse customer base in industries including electronics, telecommunications, manufacturing, electrical, construction, healthcare, aerospace and more. As of July 31, 2022, Brady employed approximately 5,700 people worldwide. Our fiscal 2022 sales were approximately $1.30 billion. Brady stock trades on the New York Stock Exchange under the symbol BRC. You can learn more about us at www.bradycorp.com.

Why work at Brady:

A career at Brady means working for a global company that has thrived for over 100 years, and whose innovative spirit drives our future growth.

Brady offers competitive pay and great benefits, supported by a culture that encourages collaboration and innovation. We strive to foster an inclusive workplace where diverse talent can learn, grow, and succeed. And with deeply rooted values, no matter where you work at Brady, you'll feel connected to the community through our charitable contributions and opportunities to give back.

Our headquarters are in Milwaukee, Wisconsin, but we have more than 70 locations globally, giving our employees the opportunity to work with colleagues around the world.

What We Need:

Brady is seeking a Product Configuration Specialist who will perform configuration management activities to support internal and external customers. This position will be the lead technical expert within the team responsible for understanding our vast product offering to provide highly customized products. Responsibilities are specialized within the Customer Support Operations Function.

What You'll Be Doing:

• Analyzes incoming complex customer requests to produce a finished quote of customized solutions that meet customer service levels and accuracy
• Performs a detailed review of customer drawings and specifications
• Cross-references with published technical data sheets and manufacturing capability to determine compliance to requested specifications
• Ensures Brady quotations are fully compliant relevant to SOX, ISO, AS9100, and regulations including ITAR (Internal Traffic Arms Regulations)
• Responsible for understanding cost, discount, and profit calculation as well as unit of measure conversion
• Responsible for identification of revision level changes for custom parts and initiation of part creation and engineering changes
• Ensures Brady master data is consistent with customer requirements
• Contributes to process improvements and initiatives to help drive a best-in-class customer experience and to deliver cost savings and process optimization
• Performs core job responsibilities with limited supervision and in accordance with standard operating processes and procedures
• Understands the need for escalation to leadership relative to barriers that impede quotation turnaround time
• Accountable to hit individual metrics and team metrics
• Focused around quantity of quotations provided, quality of quotation content, and quick delivery of quotations to the customer
• Collaborates cross-functionally with Sales, Operations, R D, Quality, Marketing, and Master Data

What You'll Need To Be Successful:

• High school diploma
• Minimum of 2 years within a professional work environment or equivalent job-related experience
• Strong, professional verbal and written communication skills
• Basic computer skills and experience working with Microsoft Office Suite
• Ability to work under pressure and to make decisions independently
• Puts customer at the center of everything
• Ability to multi-task and pay attention to details
• Champions change
• Team player; willing to share job knowledge
• Ability to take a proactive approach to problem solving
• Independent learner
• Receptive to coaching and constructive feedback; passionate about self-development
• Effective time management and prioritization
• Identifies problems and root cause for solutions and sustainable problem solving
• Builds relationships and collaborates with other departments
• Comfortable problem solving in an ambiguous environment

Benefits:

• Complete insurance coverage starting on first day of employment - medical, dental, vision, life
• 401(k) with company match
• Tuition reimbursement
• Bonus opportunity
• Vacation and holiday pay

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