Product Configuration Specialist

Job Description

Who Are We:

Brady Corporation is an international manufacturer and marketer of complete solutions that identify and protect people, products and places. Brady's products help customers increase safety, security, productivity and performance and include high-performance labels, signs, safety devices, printing systems and software. Founded in 1914, the Company has a diverse customer base in electronics, telecommunications, manufacturing, electrical, construction, medical, aerospace and a variety of other industries. Brady is headquartered in Milwaukee, Wisconsin and as of July 31, 2022, employed approximately 5,700 people in its worldwide businesses. Brady's fiscal 2022 sales were approximately $1.30 billion. Brady stock trades on the New York Stock Exchange under the symbol BRC. More information is available on the Internet atwww.bradyid.com.

What We Need:

Brady is seeking a Product Configuration Specialist who will perform configuration management activities to support internal and external customers. This position will be the lead technical expert within the team responsible for understanding our vast product offering to provide highly customized products. Responsibilities are specialized within the Customer Support Operations Function.

What You'll Be Doing:

• Analyzes incoming complex customer requests to produce a finished quote of customized solutions that meet customer service levels and accuracy
• Performs a detailed review of customer drawings and specifications
• Cross-references with published technical data sheets and manufacturing capability to determine compliance to requested specifications
• Ensures Brady quotations are fully compliant relevant to SOX, ISO, AS9100, and regulations including ITAR (Internal Traffic Arms Regulations)
• Responsible for understanding cost, discount, and profit calculation as well as unit of measure conversion
• Responsible for identification of revision level changes for custom parts and initiation of part creation and engineering changes
• Ensures Brady master data is consistent with customer requirements
• Contributes to process improvements and initiatives to help drive a best-in-class customer experience and to deliver cost savings and process optimization
• Performs core job responsibilities with limited supervision and in accordance with standard operating processes and procedures
• Understands the need for escalation to leadership relative to barriers that impede quotation turnaround time
• Accountable to hit individual metrics and team metrics
• Focused around quantity of quotations provided, quality of quotation content, and quick delivery of quotations to the customer
• Collaborates cross-functionally with Sales, Operations, R D, Quality, Marketing, and Master Data

What You'll Need To Be Successful:

• High school diploma
• Minimum of 2 years within a professional work environment or equivalent job-related experience
• Strong, professional verbal and written communication skills
• Basic computer skills and experience working with Microsoft Office Suite
• Ability to work under pressure and to make decisions independently
• Puts customer at the center of everything
• Ability to multi-task and pay attention to details
• Champions change
• Team player; willing to share job knowledge
• Ability to take a proactive approach to problem solving
• Independent learner
• Receptive to coaching and constructive feedback; passionate about self-development
• Effective time management and prioritization
• Identifies problems and root cause for solutions and sustainable problem solving
• Builds relationships and collaborates with other departments
• Comfortable problem solving in an ambiguous environment

Desired Knowledge, Skills Abilities:

• Associates degree, preferably in a technical field
• Minimum 5 years of experience in a professional work environment or equivalent job-related experience such as estimating, pricing or engineering work
• Experience with ISO, ANSI, OSHA, SOX or AS9100, Internal Traffic Arms Regulations
• Experience working with SAP or equivalent operating system
• Understanding of basic configuration management principles, theories and concepts, and engineering processes
• Experience with Google applications
• Intermediate level with Microsoft Office Suite
• Manufacturing or aerospace industry experience
• Strong analytic problem solving with experience in performing data analysis

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