Product Content Manager, 340B

Description

Position at Berkeley Research Group, LLC

Job Summary:

Berkeley Research Group, LLC (BRG)'s 340B team, one of the largest and fastest growing groups within our Healthcare Analytics practice, is looking to expand our talented and dynamic team. The 340B team supports and advises pharmaceutical manufacturers on how to navigate the challenges and complexities of the 340B program, a government drug purchasing program. Our team is the established market leader in data and technology solutions related to the most pressing 340B-related issues for an impressive client base which includes the largest pharmaceutical manufacturers in the US as well as early-stage biotech companies. Beyond our syndicated solutions, we also integrate and synthesize data to deliver unparalleled analytics and insights into various aspects of the 340B program.

The 340B Product Content Manager is a newly created position due to the rapid growth of this evolving team. The 340B Product Content Manager will be responsible for developing, distributing, and strategically creating product content, and support content for our clients. As a Technical Writer/Product Content Manager you will research, write, and prepare a variety of technical user documentation and media, collaborate with subject matter experts (Support, Development, Product Management) during the design phase to gain an understanding of the content and/or process in the documentation.

Responsibilities:

• Own the content development process, identifying key issues and trends, training deliverables, and timelines while working closely with the marketing and product teams.
• Engage with 340B covered entities to determine product content and training needs.
• Create, edit, and proofread product documentation, ensuring regular delivery of new and updated documentation.
• Conduct technical reviews of documentation to ensure accuracy.
• Collaborate with the product team to develop content plans and calendars.
• Build and maintain strong partnership with identified stakeholders to ensure continuous improvement for 340B documentation and processes.
• Assist the software development team in Quality Assurance and User Acceptance Testing by helping identify technical issues and reporting software bugs to internal and external audiences.
• Compile and publish regular reports on content usage, system performance, and other metrics for larger consumption across internal and external audiences.
• Understand the basics and nuances of pharmaceutical manufacturer policies to ensure the creation of effective product and support content.

Qualifications:

• BS degree in communications, marketing, journalism, or a related field.
• Minimum five (5-8 years) of work in a customer-facing role, preferably in the healthcare industry, creating and presenting end-user documentation.
• Experience with various development, authoring, and content management tools (Adobe or video editing software).
• Proficient in Microsoft Office, including PowerPoint, Excel, Word, and Outlook.
• Experience working with clients or helping to support client deliverables.
• Experience managing a Knowledge Base and handling large-scale Knowledge projects, including organization and delivery.
• Eager to learn and research new healthcare content.
• Excellent interpersonal and written communication skills.
• Must be resourceful, adapt to new situations, and work in a fast-paced, rapidly changing environment.
• Able to demonstrate problem-solving skills and ability to resolve conflict.
• Desire to work within a team environment.

Candidate must be able to submit verification of their legal right to work in the U.S., without company sponsorship.

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About BRG

Berkeley Research Group, LLC (BRG) is a global consulting firm that helps leading organizations advance in three key areas: disputes and investigations, corporate finance, and strategy and operations. Headquartered in California with over 40 offices around the world, we are an integrated group of experts, industry leaders, academics, data scientists, and professionals working beyond borders and disciplines. BRG strives to build and nurture a culture where inclusiveness is instinctive, not an initiative. We celebrate and value the diversity of our professionals and are dedicated to maintaining a truly inclusive work environment where all individuals feel respected and valued. We harness our collective expertise to deliver the inspired insights and practical strategies our clients need to stay ahead of what's next.

Berkeley Research Group is proud to be an Equal Opportunity Employer. Our hiring practices provide equal opportunity for employment without regard to race, religion, color, sex, gender, national origin, age, United States military veteran status, ancestry, sexual orientation, marital status, family structure, medical condition including genetic characteristics or information, veteran status, or mental or physical disability so long as the essential functions of the job can be performed with or without reasonable accommodation, or any other protected category under federal, state, or local law.

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