Product Content Specialist

About ChildPlus

ChildPlus is the original and most widely used Head Start data management system. ChildPlus Software, a Procare Solutions company, has been focused on making the best Head Start software available since 1985, offering top-notch support and multiple training options with a dedication that can't be beat. Based in Atlanta, Georgia, ChildPlus Software’s goal is to simplify the day-to-day challenges of Head Start and early education operations with outstanding software, service, and support.

A little about the role…

This role requires a self-disciplined, passionate technical writer who is seeking a collaborative and agile work environment. This role requires a high level understand of content project creation, development and implementation.

What You’ll Do…

• Develop an extensive working knowledge of our products and Head Start Program Performance Standards
• For the software Help Center:
  • Initiate, design and develop articles for the help system using MadCap Flare or comparable software 
  • Research and implement innovative customer engagement strategies 
  • Willingness to incorporate internal articles to support multiple departments 
  • Analyze and monitor customer use and adapt product as needed 
• Create and design product content materials with MadCap Flare 
• Revise, edit and update written and digital content 
• Integrate and maintain extensive documentation standards across all content 
• Work with subject matter experts to ensure concepts and functions are accurately documented 
• Collaborate with team to guarantee timely delivery of product readiness 
• Ability to understand technical possibilities and limitations of the tools at your disposal to troubleshoot and maintain timely implementation 
• Independently driven to research products or tools as needed

Our ideal candidate will have:

• Experience in technical writing, content creation, layout and design
• Proficiency in HTML/CSS and MadCap Flare
• Expertise with PowerPoint creation and implementation 
• Excellent written and verbal communications skills 
• Ability to accurately edit and proof written documentation 
• Attention to detail 
• Enthusiasm for developing and applying documentation standards to written and digital content 
• Organizational skills, including time management and multi-tasking 
• Capable of managing projects that differ in voice and content 
• Ability to learn and apply new technologies 
• Willingness to use project management tools
• Confident working independently and as part of a team
• Versatile team player who is willing to perform tasks outside the written job description 
• Flexibility to adapt to changing circumstances 
• Work effectively and efficiently in a hybrid or remote work environment 
• Experience with Microsoft Office/Teams, Quickbase, Slack, Adobe and other software needed to perform assigned duties
• Solid understanding of database systems and structures
• Travel four or more times a year to perform essential duties for company sponsored conferences and team-related events

Why Procare?

• Excellent comprehensive benefits packages including: medical, dental, & vision plans- choose the plan best for you
• HSA option with employer contributions of $50/month
• Vacation time, holidays, sick days, volunteer & personal days
• 401K Plan with employer match and immediate vesting
• Employee Stock Purchase Plan
• Employee Discount Program
• Medical, Dependent Care, and Transportation FSA Plans
• Paid Parental Leave
• Company paid Short and Long-Term disability and Life Insurance
• Tuition Reimbursement up to $2,000/year and continued Professional Development
• Free access to our Employee Assistance Program with 24/7 live support
• Casual workplace environment
• Some meals provided
• Voluntary Pet Insurance
• Promote from within- excellent career paths

Location

This position is based in our Atlanta GA (Dunwoody) office.