Product Data Analyst (L3)

See yourself at Twilio

Join the team as our next Product Data Analyst (L3)

Who we are & why we’re hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Although we're headquartered in San Francisco we have presence throughout South America Europe Asia and Australia. We're on a journey to becoming a global company that actively opposes racism and all forms of oppression and bias. At Twilio we support diversity equity & inclusion wherever we do business.

About the job

This position is needed to help uncover and deliver product data analysis and insights that empower stakeholders at all levels to maximize the impact of data in decision making. Our team is expanding to provide meaningful data-backed insights from which to develop and grow our industry leading communications products.

Responsibilities

In this role you’ll:

• Work with product managers to inject data into decision making and planning to increase confidence in strategic business outcomes via defining OKRs designing and building insight generating reports and dashboards and partnering cross functionally to source and process product data.

• Leverage SQL programming skills and data visualization tools to communicate product insights and recommendations to stakeholders at all levels. Standardize maintain and document metrics models datasets and dashboards leveraging tools such as Looker Tableau Confluence Acryl and code.

• Source identify and leverage data and insights for time-critical and strategic decision making.

• Own and foster stakeholder partnerships by acting as a trusted advisor.

• Collaborate with data producers and consumers during the product development lifecycle to ensure consistent data quality and availability for reporting post launch.

Qualifications

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• 4-5 years of professional experience performing quantitative analysis building dashboards and reports working with business partners to convert ambiguous messy data into tangible and actionable results that influence product and business impacting decisions in a fast paced industry.

• Intermediate level experience writing developing and performing QA in SQL and SQL-like relational data languages (2+ years on a regular basis).

• Demonstrated ability in building reports metrics dashboards etc. for analytics projects that often require data preparation processes such as data extraction cleansing mapping loading and operationalising workflows in production.

• Ability to think strategically and initiate refine and complete projects with minimal guidance in an often ambiguous environment.

• Experience with modern data visualization tools. Tableau and Looker (LookML) is preferred.

Desired:

• Experience or familiarity with data warehousing and/or ETL processes and distributed computing technologies (Hive/Presto/Spark/Zeppelin) is a plus.

• Experience in python (e.g. pandas numpy scikit-learn) or R for data manipulation and analysis including predictive analytics regression hypothesis testing and causal analysis is a plus.

Location

This role will be remote and based in India.

What We Offer

There are many benefits to working at Twilio including in addition to competitive pay things like generous time-off ample parental and wellness leave healthcare a retirement savings program and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems take initiative pitch in when needed and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic . Additionally we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So if you're ready to unleash your full potential do your best work and be the best version of yourself apply now!

If this role isn't what you're looking for please consider other open positions .