Product Design Director

Job Description We are actively seeking an energetic and innovative Product Design Director to join our group. Our team develops and refines the tools that are essential for helping our clients grow, maintain, and make their money work smarter so they can reach their financial goals. The products we design must add value and strengthen the relationship between our clients and their advisors while adding minimal complexity to their already busy lives. To do our job well, we utilize user-centered techniques to help us break through the industry jargon and bureaucracy and find insights that others can't.
About the Opportunity

• This leadership role requires a deep understanding of experience design for digital products and services of all kinds, sizes, shapes and contexts
• The Lead will help set the direction, vision, and methodology for their team and set the bar for quality by example, with energy and passion. This will require a strong point of view on design, hands-on creation of experiences, developing strategies for implementation within a complex ecosystem and building meaningful relationships within the organization
• A user-centric view is paramount for the role, while providing simple, fun and innovatively enriching experiences for our customers. You will be working in a fast -paced environment alongside our product, business and engineering teams to deliver new experiences through effective artefacts. A balanced understanding of strategy, research, interaction and visual design is a must for the role

Responsibilities

• Lead and manage a global user experience design team responsible for supporting the international client and advisor platforms, including web and mobile apps
• Effectively expand the team while ensuring the brand is represented across every touchpoint and the design system is harmonious and scalable
• Meet or beat project metric goals at and after launch
• Develop appropriate ongoing connection and buy-in with the relevant cross functional stakeholders
• Serve as a customer-experience advocate and leader, excited about our customer's lives through simple, intelligent and enriching products and experiences

Qualifications

• Online portfolio demonstrating superior product design experiences ( required for application- please include any passwords if password protected )
• 12+ years of experience in product design and graphic / visual development required
• BFA or BA in related design field
• Ability to synthesize complex, interdependent, and sometimes competing needs
• Awareness and practical understanding of current technologies and their application and relevance to digital experiences
• Proven understanding of responsive web & mobile application design and wireframe development
• Thrives in a fast­-paced, collaborative, team­-oriented, cross-­functional environment
• Ability to influence others and provide thought leadership on design
• Actively listens, hears and understands what is said and not said, and with nuanced comprehension of meaning and intent
• Team work: Develops and sustains effective and cooperative working relationships with peers, managers and other internal or external stakeholders
• Flexibility/adaptability (ability to change direction based upon team and stakeholder consensus)
• Expert level ability in design software applications that include Sketch and prototyping programs such as Principle and InVision
• Understanding of digital accessibility principles preferred
• Wealth management industry experience preferred

About the team
J.P. Morgan is transforming the future of private banking by incorporating strong Research and Design disciplines along with emerging technologies into the products and services we create. Our team, which sits within J.P. Morgan's Digital Wealth Management team, serves J.P Morgan Private Bank clients as well as their Advisors. We deliver impactful experiences for over 30,000 Ultra High Net Worth Clients internationally and 45 million clients in the U.S, working alongside a global product and engineering team of over 3,000 people.
We Value Diversity
We value the unique skills of every person in our team, and we are building an organization that thrives on diversity. We encourage professional growth and career development. If you're looking to build your career as part of a global Design & Customer Experience team tackling big challenges that impact people and products all around the world, we want to meet you.
About Us Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.
As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.
Equal Opportunity Employer/Disability/Veterans
About the Team Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
The Digital team is dedicated to creating innovative, industry-leading products and experiences that help customers access, share and control their financial data so they can make smart decisions with their money. Teams enable innovation while adhering to the firm's data sharing principles of security, customer control and convenience, and privacy.