Product Design Lead - Chase Payment Solutions

Job Description At Chase, we want to lead the digital transformation by designing and delivering experiences for our customers that are simple and secure. As part of our team, you will have the opportunity to impact millions of people in a deeper, more engaged way by working on everything from our online banking and mobile app to emerging payments - that are used by millions of business banking and Merchant services customers every day.
Our team is cross-disciplinary - we love to create delightful experiences and solving real user problems. Authenticity, inclusion, growth and a passion for all things product design are at the core of our team culture and values. The team is expanding and we are looking for a new team member to grow with us.
In a title, we are adding a Product Design Lead to our team to help solve user problems in the world of how merchants accept credit cards. As an individual, we adding an individual whom:
• Has a passion for creating simple, beautiful solutions to complex problems.• Obsesses over understanding the customer and their context, enjoys creating user flows + prototypes to explore concepts and tell the story behind the design.• Has experience working on multi-platform designs in the past and loves to work on the problem end-to-end.• Is skilled in balancing innovation with consistency.• Has a growth mind-set, values inclusion and brings their authentic self to work
Responsibilities include:
• Liaise with product managers to define design requirements• Lead workshops with designers, researchers and internal stakeholders to identify key problems to solve and gather feedback on design concepts• Design or define new concept strategies for future state product features• Lead Cross-functionally within the team and with stakeholders• Continually advocate for users throughout the product development lifecycle• Review graphics, layouts and fonts before products are completed• Finalize and deliver wireframes, redlines and ADA spec designs• Follow release deadlines to ensure timely delivery of work• Follow up with product managers and BSA's to ensure their requirements are met• Keep up-to-date with trends techniques and software
Requirements:• 5-8 years of experience designing customer experiences and shipping products• Experience across multiple release cycles working closely with design, product management + development teams to realize experiences designs using agile project management• Experience creating wireframes and detailed visual design documents (comps, redlines) for shipping products• Experience designing for finance, banking, payment-related spaces is nice to have• Ability to synthesize complex, interdependent, and sometimes competing needs• Ability to develop and sustain effective and cooperative working relationships with peers, managers and other internal or external stakeholders• Effective communication of design solutions across roles & levels• Flexibility/adaptability (ability to change direction based upon team and stakeholder consensus)• Awareness and practical understanding of current technologies and their application and relevance to digital experiences• Thrives in a collaborative, team-oriented, cross-functional environment with distributed teams across in New York, Delaware, Texas and India• BFA or BA in related field graduate design degree preferred• Portfolio which demonstrates your design approach and delivery of user-centered product solutions• Experience in the financial services or similar industry a plus
If you've read through the details and made it this far, apply! It's an exciting time to join and we'd love to meet you.
Chase is the U.S. consumer and commercial banking business of JPMorgan Chase & Co. (NYSE: JPM), a leading global financial services firm with assets of $2.5 trillion and operations worldwide. Chase serves nearly half of America's households with a broad range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing.
About Us Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.
As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.
Equal Opportunity Employer/Disability/Veterans
About the Team Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
The Digital team is dedicated to creating innovative, industry-leading products and experiences that help customers access, share and control their financial data so they can make smart decisions with their money. Teams enable innovation while adhering to the firm's data sharing principles of security, customer control and convenience, and privacy.