Product Designer

Summary for the Product Designer
The Product Designer works closely with SMS Assist business leadership, product owners, engineers, and our users to craft experiences across multiple channels and platforms. This role will draw on their knowledge of the UX lifecycle (research, concepting, iterative design, testing) to help define and create user-centered design solutions that address user needs and SMS Assist's business goals. They engage in effective dialog with the engineering team, with a focus on optimizing business agility, value, and iterative User Experience design and direction.
The Product Designer participates in these areas of UX discipline:

• User Research
• Usability testing
• Information Architecture
• Wireframes/Prototypes
• Content Strategy
• Facilitating Ideation/Brainstorming

Responsibilities of the Product Designer

• Create elegant, smart, and usable designs for web and mobile applications
• Collaborate with our UX team to deliver easy-to-use experiences that empower our users and meet stakeholder expectations
• Communicate design strategy to product owners, clients, developers and other team members, while also being able to articulate design rationale
• Develop presentations, storyboards, and client feedback mechanisms to communicate design process
• Collaborate across functional groups and across design teams early and often
• Work closely and often with leads, stakeholders, clients, and IT
• Use design thinking methodologies to empathize, learn, ideate, challenge stakeholders and UX peers, and iterate
• Take a user-centered design approach and rapidly test and iterate concepts
• Convey brand voice and shape the product experience by crafting UI copy that helps users complete the task at hand
• Manage design deliverables with Agile project management techniques
• Support internal brainstorms, ideation, and design thinking workshops
• Research and share knowledge of the industry's latest UX trends and tools
• Contribute to UX vision and strategy
• Drive the design review cycle and gather on design requirements independently
• Raise the bar for product quality by advocating for user-centered product roadmaps
• Work with team members across time zones
• Ensure confidentiality of internal and external data
• Perform ad-hoc projects and other duties as assigned
• Travel requirements: Travel Expected: up to 10% of the time

Professional Skills
These are the professional skills we would expect from an individual fully established in this role.

• Verbal Communication - Proficient
• Written Communication - Proficient
• Teamwork - Proficient
• Relationships - Proficient
• Negotiation - Proficient
• Organizational Awareness - Proficient
• Learning Agility - Proficient
• Analysis - Proficient
• Problem Solving - Proficient
• Process Orientation - Proficient
• Prioritization - Proficient

Role Specific Skills

• Proficient with UX tools to produce wireframes, prototypes, and workflows
• Proficiency with Figma preferred
• Ability to create lightweight prototypes to test concepts
• Familiar working with design system UI libraries
• Ability to present UX research to build empathy for users, UX deliverables to convey workflows, and UI comps to ensure design fidelity
• Ability to convey user experience through stories and frame problems for a diverse audience of stakeholders, helping them envision potential design opportunities
• Ability to craft presentations to facilitate communicating UX deliverables
• Working knowledge of usability principles, conventions, and techniques
• Able to proactively manage stakeholder expectations and communicate accurate timelines
• Passionate and vocal advocate about all things UX and other areas of design and innovation
• Passionate about taking complex processes and making them simple to navigate

People Management Skills

• Not applicable to this role

Qualifications
Minimum Qualifications

• Bachelor's Degree or equivalent work experience
• 1+ years of experience creating iterative design, working closely with team leads, peers, customers, and developers from inception through implementation
• Experience designing and shipping software design experiences
• Experience collaborating with Product Management and Engineering counterparts
• Experience contributing to a project's entire product lifecycle

Please note, this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities, and schedule may change at any time with or without notice.
SMS Assist is an Equal Opportunity Employer (EOE) that welcomes and encourages all applicants to apply regardless of age, race, color, religion, sex, sexual orientation, gender identify and/or expression, national origin, disability, veteran status, marital or parental status, ancestry, citizenship status, pregnancy or other reasons prohibited by law.
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