Product Designer Disputes

We’re hiring for a Product Designer on our Trust & Safety Disputes team. In this role you’ll lead the design of the member-facing disputes experience across the lifecycle a customer goes through when they file a dispute while also partnering on agent tooling where it meaningfully improves outcomes. You’ll play a key role in shaping what great looks like for Chime’s dispute experience as automation and AI evolve. You’ll focus on high-stakes moments of trust—ensuring members feel supported informed and confident—while identifying opportunities to streamline agent workflows through automation and intentional design ultimately delivering more seamless and effective outcomes for everyone.

The base salary offered for this role and level of experience will begin at $170000.00 and up to $235000.00. Full-time employees are also eligible for a bonus competitive equity package and benefits. The actual base salary offered may be higher depending on your location skills qualifications and experience.

This role is in-office in San Francisco Monday–Thursday each week. San Francisco is preferred.

• Lead the end-to-end design of member-facing dispute experiences from issue identification through filing status visibility resolution and follow-up.
• Design thoughtful high-trust experiences for complex and often emotionally charged moments where members need clarity confidence and support.
• Partner closely with Product Engineering Operations Risk Support and Research to improve both customer outcomes and operational efficiency.
• Identify where agent tooling workflows and automation can reduce friction behind the scenes while keeping the member experience intuitive and trustworthy.
• Help shape the long-term disputes roadmap including how intelligent systems and automation should support members and internal teams over time.
• Bring strong strategic thinking to ambiguous problem spaces while also driving high-quality execution and shipping polished work.
• Raise the bar for design in Trust & Safety by contributing patterns critiques and best practices across the org.

• A strong track record designing successful consumer-facing product experiences ideally in mobile-first environments.
• Experience owning ambiguous end-to-end problem spaces that require both strategic framing and hands-on execution.
• The ability to design for complex systems with multiple users even when the primary focus is on the consumer experience.
• A portfolio that shows clear thinking strong interaction design and high craft in emotionally sensitive or high-stakes flows.
• Experience partnering effectively across complex stakeholder groups and influencing roadmaps priorities and tradeoffs.
• Comfort working in technically and operationally complex domains where policy process and product intersect.
• Experience at a larger company is a plus.
• Nice to have: experience in Trust & Safety disputes customer support fraud risk or similarly complex regulated environments.

#L1-TP #LI-Onsite

What We Do

Chime was created because we believe everyone can Unlock Financial Progress and we want to develop solutions and services to empower people to succeed. The premise upon which we started Chime is simple: basic banking services should be helpful transparent and easy. Our suite of tools and platforms give our members the ability to have more control over their money and to take action toward achieving their financial ambitions. By designing a member-centric banking app with easy-to-understand financial tools we’re creating a more competitive market with options for everyday Americans. We offer access to accounts with no overdraft fees providing members the chance to receive their pay up to 2 days early* with direct deposit build credit history and develop financial literacy to hit their goals—among many other things. Since 2012 we’ve grown our team to more than 1500 Chimers across 3 offices. But more than that we’ve expanded the products and services we offer to our members based on their feedback. And in doing so we’ve disrupted the banking industry and changed the conversation for everyday people about money on a national level. Chime is a financial technology company not a bank. Banking services are provided by The Bancorp Bank N.A. or Stride Bank N.A. Members FDIC. *Early access to direct deposit funds depends on the timing of the submission of the payment file from the payer. We generally make these funds available on the day the payment file is received which may be up to 2 days earlier than the scheduled payment date.

Why Work With Us

We’ve crafted a culture that’s grounded in our core values and always focused on our members. We’re civic-minded innovators who take action to bring people together to accelerate equity and prosperity. We embrace our humanity treat each other with respect and kindness and are driven to make an impact on our members and communities far and wide.

Gallery