Product Designer (L2)

See yourself at Twilio

Twilio is seeking a Product Designer to join our Design Systems team.

Who we are & why we’re hiring

Twilio powers real-time business communications and data solutions that help companies and developers worldwide build better applications and customer experiences.

Although we're headquartered in San Francisco we have presence throughout South America Europe Asia and Australia. We're on a journey to becoming a global company that actively opposes racism and all forms of oppression and bias. At Twilio we support diversity equity & inclusion wherever we do business.

About the job

In this role you will be empowered to create a best-in-class and inclusive-by-default UX platform Paste that helps designers and engineers express and build sophisticated user experiences. Your work will involve defining and designing robust easy-to-use and reusable components patterns and flows. You’ll think platform-first and prioritize high-quality communication and great documentation. You’ll be part of creating a UX platform to power the next generation of the Twilio customer engagement platform used by internal Twilions and Twilio customers.

About the team

The Design Systems team is a platform that serves internal and external customers by delivering tools and processes that enable great customer experiences. The team powers critical parts of Twilio’s current products and is responsible for designing the next generation of its user experiences. The team is currently 2 product designers and 2 UX engineers.

Skills & responsibilities

• Design and ship high-quality user interfaces components and patterns in a systematic detail-oriented way. Ensures the coded implementations are consistent with designs.

• Proficient in maintaining component and style libraries in Figma.

• Has a solid understanding of visual design typography color and hierarchy.

• Has a strong interest in creating beautiful accessible experiences and has an eagerness to learn and apply WCAG 2.1 AA guidelines.

• Use research and evidence to improve and evaluate solutions for customers developers and designers.

• Contribute candid feedback to design critiques throughout the UX team to support designers in building polished customer experiences.

• Collaborate frequently with UX Engineering Brand and Product to ensure a cohesive design language across the entire customer experience.

• Create clear concise documentation to align expectations goals and guidelines among cross-functional teams.

Qualifications

Not all applicants will have skills that match a job description exactly. Twilio values diverse experiences in other industries and we encourage everyone who meets the required qualifications to apply. While having “desired” qualifications make for a strong candidate we encourage applicants with alternative experiences to also apply. If your career is just starting or hasn't followed a traditional path don't let that stop you from considering Twilio. We are always looking for people who will bring something new to the table!

Required:

• Has a proven user-centered design workflow that comprises: research design prototyping presentation sharing and soliciting feedback user testing influencing key decision making and collaborative handoffs with developers.

• Ships high-quality user interfaces and flows in a systematic detail-oriented way. Ensures the coded implementations are consistent with designs.

• Can share a portfolio with clean usable straightforward and lovable designs that demonstrates technical product thinking and a strong understanding of user-centered design methodologies.

• Has a demonstrated advocacy for design and research methodologies and has experience running quantitative and qualitative research such as usability testing analysis and interviews.

• Holds a passion for feedback and the ability to provide useful and constructive feedback to peers of all levels as well as invite and receive it.

• Strong communication facilitation and presentation skills.

• Has experience designing and evolving complex application software in a fast-past environment.

Desired:

• Has 2+ years of industry experience and a related degree or equivalent experience in software interface design and/or development. Bachelor’s or Master’s in the field of Human Computer Interaction or Design is a nice to have.

• Experience at a SaaS software company serving B2B customers.

Location

This role will be remote and based in India.

Approximately 5% travel is anticipated.

What we offer

There are many benefits to working at Twilio including in addition to competitive pay things like generous time-off ample parental and wellness leave healthcare a retirement savings program and much more. Offerings vary by location.

Twilio thinks big. Do you?

We like to solve problems take initiative pitch in when needed and are always up for trying new things. That's why we seek out colleagues who embody our values — something we call Twilio Magic . Additionally we empower employees to build positive change in their communities by supporting their volunteering and donation efforts.

So if you're ready to unleash your full potential do your best work and be the best version of yourself apply now!

If this role isn't what you're looking for please consider other open positions .