Product Designer, Monitoring Platform

The name ThousandEyes was born from two big ideas: the power to see what’s not ordinarily possible, and the ability to collect intelligence from vantage points as diverse and global as the Internet. As organizations depend on cloud services, the Internet has become their defacto network connecting cloud applications to users. Our Internet and cloud intelligence platform is like a ‘Google maps of the Internet’, providing the only collectively powered view of digital experiences end-to-end. We enable our customers made up of the world’s largest and fastest-growing brands, to identify problems before they impact revenue, brand reputation, or employee productivity.

In August 2020, Cisco Systems completed the acquisition of ThousandEyes, which now forms the ThousandEyes Business Unit within Cisco’s Network Services Business Group, and is a foundational component of Cisco’s growing Observability business.

About the Team

The Monitoring Platform team focuses on workflows across products. The goal of this team is to help our users make the most of the data generated in various parts of the platform, and present it to them in an understandable, actionable manner. Some key tenets of this team include Dashboards, Alerting Platform, Integrations, Revenue Management and Product Led Growth and Onboarding. 

About the Role

At ThousandEyes, we are fanatical about design. Our product is built to visualize the Internet and the services that flow across it. The Internet is a massive distributed system with thousands of networks at its core serving half of the human population. As a Product Designer you are going to solve data visualization problems at the Internet scale. We believe in innovation, simplicity, and elegance. 

Product Designers work with our customers, engineers, product management, and customer success to determine design requirements, create mockups, user workflows, do user research, and provide feedback to constantly improve our product. You will be part of the full product development cycle, from strategic user decisions to pixel-perfect design delivery.

We are looking for a seasoned Product Designer who can collaborate with Product Management and Engineering to make complex, technical concepts intuitive and be responsible for the design of broad areas of our product.

Responsibilities

• Lead and manage design projects from conception to delivery. 
• Create user journeys, wireframes, detailed UX flows, prototypes, UI mockups, sketches, visuals, decks, and explanations that promote understanding and alignment with cross functional teams. 
• Simplify complexities around data visualization, helping our users get actionable insights seamlessly. 
• Iterate based on feedback from a broad range of team members, users, and subject matter experts. Give and receive feedback in regular reviews and critiques with designers.
• Build a thorough understanding of the technology and influence the product strategy. 
• Design, conduct and synthesize user research activities to help build a deep understanding of our users and address usability issues. Drive design decisions based on data from user metrics as well as qualitative interviews. 
• Effectively communicate design concepts to a range of stakeholders and audiences within the team as well as across the company. Build consensus and balance different priorities while dealing with ambiguity.
• Initiate ideas and solutions beyond the product roadmap to improve the overall experience for our users.

Apply for this role if you:

• 5+ years of design experience, ideally with demonstrated success in enterprise/SaaS software products
• Experience and/or passion for working with data visualization 
• Have a strong portfolio that showcases your design work
• Can articulate the reasoning behind your design decisions
• Can think through user problems while understanding technical constraints
• Self-learner with aptitude for understanding complex, technical concepts
• Experience conducting and participating user research activities 

Cisco is an Affirmative Action and Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, genetic information, age, disability, veteran status, or any other legally protected basis. Cisco will consider for employment, on a case by case basis, qualified applicants with arrest and conviction records. 

#WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all.

We embrace digital, and help our customers implement change in their digital businesses. Some may think we’re “old” (36 years strong) and only about hardware, but we’re also a software company. And a security company. We even invented an intuitive network that adapts, predicts, learns and protects. No other company can do what we do –you can’t put us in a box! But “Digital Transformation” is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)

Day to day, we focus on the give and take. We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take difference to heart. Because without diversity of thought and a dedication to equality for all, there is no moving forward.

So, you have colourful hair? Don’t care. Tattoos? Show off your ink. Like polka dots? That’s cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us.

We recognize that diverse teams make the strongest teams, and we encourage people from all backgrounds to apply.

The health and safety of Cisco's employees, customers, and partners is a top priority. Our goal is to protect and mitigate the spread of COVID-19 infection for strong business resiliency during the pandemic. Therefore, Cisco may require new hires to be fully vaccinated against COVID-19 if the role requires business-related travel, meeting with customers/partners (including visiting third-party sites on behalf of Cisco), attending trade events, and Cisco office entry, unless otherwise prohibited by applicable law, and in countries where COVID-19 vaccination is legally required. The company will consider legally required accommodations/exceptions for medical, religious, and other reasons as per the requirements of the role and in accordance with applicable law. Additional information will be provided to candidates about the requirements and accommodation process at the offer time based on region.