Product Designer - Remote within the US or In Office (PA, CA, UT)

Product Designer  - Remote within the US or In Office (PA, CA, UT)

Nav is democratizing small business financing. In other words, we give small business owners access and control.  Yes, this challenges the norm, but it means working with curious, purpose-driven, dedicated, and inquisitively smart people who push themselves, our company, and the community to the next level (and every level after that). We are the people behind the tech. And when it’s good, we look for better. We don’t overthink the value we bring nor spend time trying to revamp mantras. We also do not come up with some crafty way to tell you who we are and what we offer. We are Nav!  Here, you’ll gain a wealth of experience, learn the tricks of the trade, and work with winners. All companies say people are connected to their mission but in our case, our mission and our people are one – it is a way of being not just a cause you are committed to.  And since 2013, Nav has holistically and organically developed its own ideology because Nav can only be Nav.

Nav is searching for a Product Designer who will own the end to end experience for customers who are joining our platform. As a designer on our team, you will be responsible for user activation and engagement—which ranges from user onboarding to ongoing engagement—on both native app and web platforms. You’ll also be working closely with our other designers and researchers to identify opportunities for improved user experiences based on ongoing customer feedback. You’ll report directly to the VP of Design and sit within the Product Design team.

What we empower you with

• Taking broad, conceptual ideas and translating them into high quality UX design solutions through wireframes, process flow diagrams, storyboards, visual and graphic designs, site maps, and prototypes across an array of devices and platforms.
• Leveraging user experience design to make our end-to-end business financing experience scalable with dynamic solutions for our customers. 
• Identifying customer pain points through empathy and research, and turning those insights into actionable solutions to help make the user experience simple, intelligent and drive confident results.
• Implementing and working with continuous feedback loops, UX research methodologies, testing activities, user research in order to analyze, measure, and predict user behavior. Synthesize results and lead discussions on UX/UI problems.
• Collaborating with other Naverick’s to evolve our design system, ensuring visual cohesion and engineering efficiency across all user touchpoints in our user experience.
• Working within our brand guidelines to create layouts that reinforce a Nav’s brand style and voice through its visual touchpoints.
• Constantly bring stakeholders along the design journey, leveraging diverse perspectives and skillsets. In this role, you’ll use visual and verbal storytelling to share your discoveries, gather and integrate feedback, influence stakeholders, and create energy for an idea or an initiative.

What you bring to the table

• Knowledge of human-centered design and UX practices.  You can use a range of methodologies (like design research, service blueprinting, collaborative work session design and facilitation, rapid prototyping, and frameworking) to strategically define ideal experiences.
• Ability to quickly deliver multiple, inventive ideas that are fresh and simple while solving complex customer and business needs.
• A strong understanding of an Agile/Scrum development process.
• A portfolio which highlights a strong understanding of User Experience Design including (but not limited to): service blueprints, user flows, journey mapping, and translating customer research, analytics, and insights into visual artifacts.
• Ability to plan, conduct and synthesize user research, and develop journey maps and user flows.
• You have the ability to prototype rapidly, be it with paper, Sketch, Figma, Axure, Adobe Creative Suite etc.

• You have used a wide variety of UX tools and methodologies to solve complex problems utilizing Information Architecture Content Strategy and Usability.

Who You Are

• You dream about user flows, end-to-end service design, and customer insights. You are proficient using tools like Sketch and Figma, and can efficiently use your skill set to develop new designs within existing systems and design languages.
• You are genuinely interested in designing beautiful experiences that impact people’s lives. You make it your business to know as much as you can about the people you are designing for and make design decisions based on their needs.
• You don’t get overwhelmed or flustered easily. You’re able to keep track of multi-projects at once, manage your time efficiently and communicate scheduling with your manager and the broader team.
• You enjoy working on agile teams. You’re a team player who puts the interest of the team above your own. You will collaborate with business analysts, product managers, developers and design teams on research activities, strategy sessions, ideation, design, and testing of new product concepts.
• You impress your teammates with you ability to pick out small nuances that no one else seems to notice. You’re proud that your production files are always pixel perfect and you’ve thought through every permutation of your designs, making the development process smooth sailing.
• You’re able to develop clear and persuasive stories about your work that you share with a wide range of audiences, including business partners and stakeholders. You’re able to present research findings and design concepts to designers and product partners.

More about Nav

Inclusion at Nav:

At Nav, we celebrate what makes our employees unique because the businesses we serve are progressively diverse and distinctly original. Navericks are diverse, side hustlers, immigrants, veterans, queer, and we push generational boundaries. We are college dropouts, PhDs, special needs parents, allies, pet owners and community leaders. Navericks are human. We are committed to upholding a safe, supportive environment where everyone matters. We are committed to making a better future for all of us. We have created a workplace where people of all backgrounds can express their identities authentically. To put it simply, we want you to be proud to be you.

Our Compensation Philosophy is simple but powerful:

At Nav, we are transparent about our total rewards, including pay, across all levels and roles. We believe great, enduring relationships are grounded in trust and transparency. Compensation shouldn’t be a distraction, and employees should understand how pay and career advancement decisions are made. Providing equal pay for equal work is table stakes for being a great place to work. Gender and ethnic inequity should only be something that our children read about in history books. We believe providing Navricks with company ownership, competitive pay, and a range of meaningful benefits is the start of creating a culture where people want to give the best they’ve got — not because they’re simply making money, but because they’ve fallen in love with our vision, mission, values, and team.

During the interview process, your recruiter will be explaining how our rubrics work across all of our total rewards ( base, equity, bonus, perks, and benefit) offerings. The base salary for this role is targeted between $1200,000 - $145,000 per year. Final offer amount is determined by your proficiencies within this level. 

Our impact on you:

Competitive Pay. Company Ownership. Unlimited Vacation. Benefits Day One. 6 Weeks Paid Parental Leave. Work From Anywhere (yes we were distributed before it was cool). Flexible Work Arrangements. Free Telehealth and Telemental Health For All Employees. Employee Networking and Events. Community Network Groups (women’s, PRIDE, culture). Meaningful Perks and Rewards. Learning and Development Opportunities. Pet Insurance. 

A Naverick’s DNA: 

• We look at the future and say “why not”; we see possibilities where others see problems or routines. We show the way ahead and are committed to achieving ambitious goals.
• We practice straight talk and listen generously to each other with empathy. We value different opinions and point of views. We ensure that we connect outside as well as inside to learn from others and inspire each other.
• We hold ourselves accountable for delivering results. We choose to not to be a victim of circumstance. We make decisions & take responsibility so that we can act & support each other, rather than adopting defensive, and “finger pointing” behaviors.
• As leaders we motivate & engage our teams to undertake beyond what they originally thought possible, by developing our teams & creating the conditions for people to grow and empower themselves through enabling & coaching.

If you are based in California, we encourage you to read our privacy notice for  California residents linked here.