Product Designer, Research Focused

About the job
Local candidates only, please. This is a hybrid role in our office in Denver, Colorado with the flexibility to work from home.
The Opportunity
We are looking for a talented Product Designer who is passionate about being the voice of our users, and is excited to play a large role in informing design decisions, product strategies, and identifying new opportunities through both qualitative and quantitative research. This position will be 75% UX design and 25% UI design, so your primary focus may be on the research, validation, and testing phases of design, but you will still be executing end-to-end processes of user-centered design from research, through definition, iteration, testing, and UI. And you will report to the Lead Product Designer on the team. Intrigued? Keep reading!
Why Join Us
You will have the opportunity to work on a growing SaaS product that has a wide range of users, from internal company team members, to external practice staff and their patients/customers. And we have access to them all! Now, orthodontics may not seem initially exciting from an outside perspective, but you'll be working in our core business space - insurance, and there's honestly never a dull moment when you're problem solving for its nuanced complexities.
As a newly structured role on the team, you'll have the opportunity to help shape the growth, impact, and direction of this position. The ideal candidate knows when to be heads-down in "I got this" work mode, but also enjoys collaborating with colleagues to get to the right ideas! As a key partner to your product manager, developers, and other designers, you'll work side-by-side to make our products the best they can be. You are relentless in your pursuit of real feedback from our business stakeholders and most importantly, our users, so that the team can iterate quickly on realized insights. Sometimes you may spiral into a rabbit hole (don't we all?), but it's for the good of the project! You come out quickly with inspired ideas - both analytical and creative - that you then translate into easily digested design and product deliverables.
We may be a small design team, but our designers are highly collaborative, very supportive, and always open to suggestions. We regularly meet to give each other feedback and brainstorm on new ways of thinking. But honestly, sometimes it's just to talk nonsense because everyone needs that, too.
So, if you are looking for an interesting challenge in the healthcare industry, with a group of talented, ambitious, and creative team members, you will not be disappointed!
You Must Have:

• 2 - 3 years of relevant professional experience
• A portfolio that shows work you were directly responsible for researching + designing
• Experience as a primary contributor to high impact human-centered-design thinking projects
• Experience and passion for user research (including user interviews, usability testing, surveys, journey mapping, etc.)
• Knowledge or ability to learn Figma as a design tool
• Experience working with developers from hand-off through production
• Consistent dedication to lifelong learning in the UX space and beyond
• An active willingness to own mistakes and learn from them
• The ability to laugh at yourself

Even Better If:

• You can take on complicated projects and seek the information you need to move forward. Life is complicated, but isn't that what makes it interesting?
• You know when to bypass minor UX testing and lean on your expertise, but also when to propose research initiatives to fill in the gaps. Trust your instincts!
• You can help guide the vision for the product and achieve it through design research, exploration, documentation, and presentations to bring the team along. Sharing is caring.
• You proactively formulate ideas and initiatives and present them to your cross-functional team to determine strategy and roadmaps. Just like show and tell.
• You are familiar with designing within the constraints of a design system and can quickly iterate on designs to get valuable feedback. A little design plug + play to get your day going.
• You question and partner with your leadership team to bring conversations and products forward. We actually want to know what you think! Crazy concept.
• You effectively present work clearly and in a manner appropriate to the audience. And sometimes we just want to hear the TL; DR.
• You understand when to have a meeting and when to use asynchronous methods for effective communication. Oh gosh another meeting? Sometimes, yes definitely. Sometimes, let's just not.
• You take interest in growing the design team in planning, execution, and vision. If you've got an idea, let's hear it.
• You can tolerate a high number of dad jokes from the VP of Product + Design. Sassy responses are optional. Appreciation is, well, appreciated.

What's in it for you:

• Full medical, dental, and vision benefits with 100% employer paid options and buy up plans
• Unlimited PTO
• Employer HSA contribution
• 9 Company Paid holidays
• 401(k) match, 2% after 90 days of employment
• Supportive culture with one-of-a-kind growth opportunities
• Option to work from home or in the office
• Paid Parental Leave
• Company and team outings
• Peer-to-peer recognition program
• Company sponsored premium subscription to the Calm app
• Vendor discounts

Compensation: $85,000 - $95,000 annually
** Please note that the compensation information that follows is a good faith estimate for Colorado-based hires only and is provided with the Colorado Equal Pay for Equal Work Act and Equal Pay Transparency Rules.**
You must be authorized to work in the United States. The Company is unable to provide sponsorship for workers.
Who We Are
OrthoFi builds software that helps Orthodontics offices across the country simplify and off-load complex in-office processes. It is the first software company that allows patients to finance their orthodontic treatment through flexible financing solutions and orthodontics insurance eligibility checks. OrthoFi provides not only software solutions to external clients and their patients, but also develops and delivers unique software and service design for internal team members. We are constantly iterating on our legacy system to make it more user-centric, but are also frequently building new, innovative solutions from the ground up. OrthoFi strongly believes in learning directly from our users; the Product and Design team are supported in, and expected to do, the necessary research to define real user pain points and solutions.
Our purpose is to radically improve the way patients access and pay for quality elective care. Diversity, equity, and inclusion (DEI) ensures we can fulfill our purpose by creating a better, more equitable and inclusive workplace for our community members and healthcare experience for all.
By focusing on DEI, we are working towards our mission of connecting more patients with quality orthodontic and dental care and helping make treatment accessible to over 1 million patients a year by 2025 . Equity is core to our mission to serve patients, and DEI is embedded in our core values, especially "seek diversity," and "do what's right.""
OrthoFi is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status.
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Top skills for this role
Build these skills listed on the job description or by the job poster.
User Experience (UX)
User Research
Journey Mapping
User Interface Design
User Interviews
Design
Usability Testing
Design Thinking
Figma (Software)
User Experience Design (UED)
Employer-provided
Pay range in Denver, CO
Exact compensation may vary based on skills, experience and location
Base pay range
$85,000.00/yr - $95,000.00/yr
Featured benefits
Employer-provided
Medical insurance, dental insurance, vision insurance, 401(k), paid maternity leave, and paid paternity leave