Product Designer - Switchboard

This is a 100% remote role based in either the APAC or AMER timezones.

An overview of this role

You'll be working with the team to build Switchboard a customer portal being developed alongside the GitLab Dedicated single-tenant SaaS offering. The UI has been partially developed you will need to evaluate the current user experience and formulate an iterative plan to redesign it to better meet users needs using our components and patterns in collaboration with the Engineering team. I

t's a highly technical area within GitLab involving complex backend processes and orchestration mechanisms. A lot of the technical conversation happens before a clear requirement gets structured. As a designer in this space you will need to understand engineering processes translate complex concepts into intuitive designs and communicate design decisions clearly to technical and non-technical stakeholders.

Here are some pages with more info:

• Product Design department page

• Our design principles

• Switchboard direction

• Dedicated roadmap

What you'll do

• You'll define the product goals roadmap and strategy all to solve user problems.

• You’ll work alongside UX Researchers Product Managers and Engineers to iterate on new features within the GitLab product.

• You’ll communicate your design thinking and ideas through wireframes prototypes user flows mockups and high-fidelity visual designs.

• You’ll engage with our user base and the wider GitLab community to understand their pain points and work toward long-term fixes that enable them to succeed with their goals.

• You’ll undertake usability testing to validate your thinking. (We’ve got an excellent team of UX Researchers who can offer guidance as needed.)

• You’ll contribute to our Design System alongside the rest of the UX team and the GitLab community as a whole.

What you'll bring

• Strong experience designing developer tools enterprise software or complex B2B web applications.

• Strong experience following a user-centered or human-centered design approach in conjunction with design thinking.

• Experience independently planning and running UX research including discovery usability testing etc.

• Demonstrated experience working iteratively in close collaboration with the engineering and product teams.

• Comfortable writing basic HTML/CSS and/or Javascript

• Knowledge of Git is extremely beneficial

About the team

We support the business of GitLab by becoming experts in our stage group educating ourselves about the entire product and staying engaged with user and business goals. We partner closely with our stable counterparts in Product Management and Development. As Product Designers we are the owners of design judgment. We start with a problem to solve and always first consider the best experience for the user.

How GitLab will support you

• Benefits to support your health finances and well-being

• All remote asynchronous work environment

• Flexible Paid Time Off

• Team Member Resource Groups

• Equity Compensation & Employee Stock Purchase Plan

• Growth and development budget

• Parental leave

• Home office support

Please note that we welcome interest from candidates with varying levels of experience; many successful candidates do not meet every single requirement. Additionally studies have shown that people from underrepresented groups are less likely to apply to a job unless they meet every single qualification. If you're excited about this role please apply and allow our recruiters to assess your application.