Product Development Business Analyst

The business analyst plays a key role in driving growth and innovation through engagement with business units, research on viability for new opportunities and improvements on current products and processes for inhouse enabler application customer facing retail, commercial deposit and lending products and services.

TAB Bank is an established leader in the digital banking realm and is accelerating the growth of our internal and FinTech partnered financial product offerings. This position is responsible for conducting research, design, development and governance of both new and existing products and services and their ongoing enhancements. Scope of responsibilities will span all aspects of our retail and commercial deposit and lending services including online banking services and our digital lending platforms which encompass acquisition, underwriting, and onboarding.

Objectives of this Position

• Drive problem identification and solution mapping across business units using data analysis, observations, and interviews.
• Serve as the conduit for business and technical needs to develop new products and processes that promote increased efficiency and productivity.
• Create and foster a highly collaborative environment through continued and consistent communication in a matrixed environment.
• Determine and develop business cases, product canvas and other artifacts to aid in defining product requirements and funding of new initiatives.
• Ingest and analyze business insights and requests, customer, and business data to produce completing hypothesis for the "WHY".

Essential Duties and Responsibilities:

• Partner with business units and stakeholder to develop necessary analysis and documentation required for new and existing products and initiatives.
• Author and evangelize new ideas and updates to internal and external stakeholders.
• Develop meaningful and lasting relationships with partners for optimized systems integration, and respond to questions and concerns from managers and executives with supporting research and recommendations
• Work with business units to formulate business success metrics, what and how we will measure success of business initiatives.
• Maintain and update necessary dashboards to report on KPI's and portfolio performance.
• Evaluate existing business processes and recommend improvements
• Create, maintain, and actively monitor who are our customers, customer sentiments on our products and plans to continue to delight our customers.
• Maintain a wide knowledge of the workings of various, products, applications and business processes used to deliver value.
• Develop business plans, implementation strategies, forecasts, and performance scorecards for assigned product(s) or services - working across business lines and cross-functional disciplines.
• Responsible for defining comprehensive and holistic requirements; from a business perspective to ensure addressing market/merchant needs, and cross-opportunities for different business lines.
• Work with Project Delivery, IT product specialists, Operations, and other key stakeholders to ensure proper integration with internal systems, definition of efficient operational processes etc.
• Ensures compliance with all legal and regulatory policies and practices.
• Other duties as assigned.

Education and Experience Requirements:

• Successful candidate will be self-driven, highly motivated, and comfortable interacting at various levels of organization including leaders and executives.
• Experience in defining business/technical strategies & concepts; working with variety of business, technical, operational, marketing, and legal/regulatory staff is preferred
• Able to manage multiple priorities with competing deadlines
• Possess strong organization and planning skills with an ability to quickly adapt to change
• Able to influence in a highly matrixed and rapidly changing environment
• Continually learn and evolve to meet the needs of our customers.
• Ability to apply analytical processes, ingenuity and creativity to problem analysis and resolution of issues
• Passionate about innovation and knowledgeable about the evolving financial services space, tools, and customer experiences.
• 5 - 7 years of experience in an analytical, product development or process improvement role
• Preference for candidates with product management, Business Product Development within the financial services industry.
• Bachelor's degree; Advanced Degree (MS or MBA) a plus.

Knowledge, Skills, and Abilities Requirements:

• Stellar ability in communicating effectively, both verbally and written
• Strong time management and organizational skills to manage multiple priorities
• Superior analytical and problem-solving skills
• Exceptional presentation skills for small and large audiences
• Strong Microsoft application knowledge (Excel, Word, Access, and Outlook) and aptitude for grasping and using various bank software applications

TAB Bank Offers:

• Onsite Gym
• Tuition Reimbursement
• Paid Holidays
• Gym Reimbursement
• College Scholarships for Employees and Families
• 401(k)
• Paid Time Off (PTO)
• Employee Assistance Program (EAP)
• I Made the Grade
• Holiday Club Program
• Medical, Dental, Vision, Life and AD&D, Voluntary Disability, Flex Spending & Dependent Care

TAB Bank will not sponsor applicants for work visas.