Product Development Lead (Hybrid in Miami)

Job Description

We are seeking a Product Development Lead to share the responsibility as per assigned portioned territory of supervising and working with 100+ Operators providing 500 + tours in 15+ ports covering 15+ countries at a Net Value of ~$20M. From Concept to delivery, the Product Lead is responsible for the procurement, initial negotiation, and quality while maintaining a balanced offering of tours per port that will grow revenues and guest satisfaction. This role will typically be challenged with changing priorities, multi-tasking and continuous deadlines, sometimes critical in nature.

ESSENTIAL FUNCTIONS

• Product Management & Development:
  • Improving current product and introducing new product (Port Improvement) in the assigned ports
  • Visit all ports once per year and high-density critical ports, two or three times in per year
  • As part of the port improvement, review and/or renegotiate contracts
  • Develop and discuss all "New" shore excursion product for the ports of call, ensuring all offerings are fully validated with the required documentation (certificate of insurance, shore excursion description, pricing, TOG insertion, selection of digital photos, allocations, all pertinent safety certificates); and a full site inspection
  • Follow-up on all new offerings as directed by Senior Manager Product Development
  • Also initiate and encourage diversification of product offerings in the port/destination
  • Be the main point of contact for tour operators with regards to the shore excursion program, to include but not limited to:
    • The quality of shore excursion provided by a tour operator and its delivery to the guest
    • The safety factors pertaining to each shore excursion
    • The operational/logistic set-up for each tour provided
  • Add new tours and delete old tours as needed and ensure that all pertaining procedures connected with such updates are followed and all necessary personnel are advised
    • E.g.; contracts; port covers, admin tool needs, tour reports etc.
• Support the day-to-day operation of the apportioned existing 250 +excursions provided by 100+ partners in 15+ ports of call covering 15+ countries
  • Assuring the delivery and quality of the contracted services with every call
  • A Product Lead conducts margin analysis, industry/market research, and performance measurement to determine product demand, viability, and profitability of tours
• Guest satisfaction & Quality:
  • Analyze the performance of all shore excursion offerings for quality, guest satisfaction and overall impact on the program
  • Analyze ship voyage reports, online guest reviews, guest communication, on a weekly basis
  • Follow up with tour operators when corrective action is required and track results
  • Review and investigate root cause of high priority problem issues; implement processes to reduce the risk of similar issues in the future
• Financial Analysis:
  • Determine optimal selling prices and ensure cost containment to meet budgeted revenue targets by developing a year over year analysis containing pricing, tour mix, inventory, and historical sales.
  • Advanced spreadsheet and numerical analysis skills: margin and cost analysis
  • Monitor the achievement of sales objectives by assessing the response to and suitability of current material and promotions in order to achieve revenue objectives
  • Provide direction and input to the Analyst to gather data needed to develop revenue action plans (packaging, promotions, discounts etc. Maintains product mix and selling price by keeping current with supply and demand, changing trends, economic indicators, and competitors
  • Establishes and adjusts selling prices by monitoring costs, competition, and negotiation
  • Investigate, plan and deploy new cost savings ideas to meet revenue goals
  • Work closely and consult with the Product Development Manager
• Marketing:
  • Supervise all new and existing online tours that all information is current and correct at all times
  • Work closely with Marketing in regards to the checking and confirming of all new Travel Guide/ Port Information that will be displayed on www.carnival.com
  • Also, liaising closely with Itinerary Planning and Port Operations in regards to securing the best itinerary and times in port that is needed
  • Use expert knowledge of global tour program to guide the Itinerary Planning in their itinerary development process in order to maximize revenue in port
  • Provide product and port information to Marketing and Public Relations for promotion of shore excursions in the market place such as Social media and Direct mail
• Operations:
  • Maintains communication with Corporate Office, tour operators, Operations & Processes Team and up to 26 vessels in order to help trouble-shoot and problem solve operational issues, including but not limited to: guest accidents on tour, guest service issues, last-minute program revision (political issues, strikes)
  • Assure constant communication between shipboard teams and Tour Operators
• Leadership:
  • Provide feedback, support and coaching by educating onboard team on emerging products, profitability, strategies, competitive strategies, proper use and level of customer support, management of expenses and business/financial issues
• Travel:
  • Attend all pertaining Conferences and Trade Shows to designated port areas
  • Attend all meetings with Port Officials and Local Governments as required
  • Travelling to port, or ship, as and when needed
• Less than 25% ship-based and shore-based travel
• Requires regular movement throughout CCL facilities
• May need to stand for long periods of time

QUALIFICATIONS

• Bachelor's degree in Business, international business
• 4+ years of dynamic business experience in the travel and service industry with great emphasis on product quality
• Strong Negotiation Skills, Strong business ethics, strong problem-solving ability, Strong multi-tasking capability in complex situations
• Strong Computer skills especial in Micro Soft Office with emphasis on excel
• Shipboard experience preferred
• Travel industry certifications

#LI-TM1

#LI-Hybrid

The range for this role's base salary is $60,600 - $83,000. Offers to selected candidates will be 00made on a fair and equitable basis, taking into account specific job-related skills and experience.

At Carnival, your total rewards package is much more than your base salary. All non-sales roles participate in an annual cash bonus program, while sales roles have an incentive plan. Director and above roles may also be eligible to participate in Carnival's discretionary equity incentive plan. Plus, Carnival provides comprehensive and innovative benefits to meet your needs, including:

• Health Benefits:
  • Cost-effective medical, dental and vision plans
  • Employee Assistance Program and other mental health resources
  • Additional programs include company paid term life insurance and disability coverage
• Financial Benefits:
  • 401(k) plan that includes a company match
  • Employee Stock Purchase plan
• Paid Time Off
  • Holidays - All full-time and part-time with benefits employees receive days off for 7 company-wide holidays, plus an additional floating holiday to be taken at the employee's discretion.
  • Vacation Time - All full-time employees at the manager and below level start with 14 days/year; director and above level start with 19 days/year. Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 84 hours/year. All employees gain additional vacation time with further tenure.
  • Sick Time - All full-time employees receive 80 hours of sick time each year. Part-time with benefits employees receive time off based on the number of hours they work, with a minimum of 60 hours each year.
• Other Benefits
  • Complementary stand-by cruises, employee discounts on confirmed cruises, plus special rates for family and friends
  • Personal and professional learning and development resources including tuition reimbursement
  • On-site preschool program, wellness center, and health clinic at our Miami campus

About Us

In addition to other duties/functions, this position requires full commitment and support for promoting ethical and compliant culture. More specifically, this position requires integrity, honesty, and respectful treatment of others, as well as a willingness to speak up when they see misconduct or have concerns.

Carnival Cruise Line is the most popular cruise brand in North America and operates a fleet of ships designed to foster exceptionally safe, fun and memorable vacation experiences at an outstanding value. Our employees have a responsibility to be accountable for all actions. We consider the environment in all aspects of our business and have a responsibility to put safety and sustainability first. We live and share a positive attitude which is based on fostering an environment of inclusion, trust, a willingness to listen, openness and integrity. Doing this helps us to achieve our ultimate goal, which is to include FUN in everything we do! Speaking of fun, we are officially certified as a Great Place to Work aboard our ships as well as in our global corporate headquarters!

Carnival Corporation & plc and Carnival Cruise Line is an equal employment opportunity/affirmative action employer. In this regard, it does not discriminate against any qualified individual on the basis of sex, race, color, national origin, religion, sexual orientation, age, marital status, mental, physical or sensory disability, or any other classification protected by applicable local, state, federal, and/or international law.

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