Product Engagement Manager

Job Description Data Pipeline - Product Engagement Manager, Vice President
Employer Description
JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs. Equal Opportunity Employer/Disability/Veterans
Organization Description
Our Consumer & Community Banking Group depends on innovators like you to serve consumers, small businesses, municipalities and non-profits. You'll support the delivery of award winning tools and services that cover everything from personal and small business banking as well as lending, mortgages, credit cards, payments, auto finance and investment advice. This group is also focused on developing and delivering cutting edged mobile applications, digital experiences and next generation banking technology solutions to better serve our clients and customers.
This position will be a key role within the Data Pipeline (DPL) product office. Under limited supervision, this role will be responsible for leading customer engagement. From initial meetings and demos to leading proof-of-concept evaluations, you will be the customers trusted advisor on all things Data Pipeline related. Working in conjunction with the engagement analyst(s) and product team, you will be primarily responsible for ensuring that clients technical criteria are defined, documented and have the appropriate validation events scoped and executed to ensure a technical "win" and customer "adoption". Duties include but not limited to are:

• Support the DPL Product office in the overall engagement process
• Offer expert advice on use cases and solution scope, from initial planning, implementation to resolution of technical issues
• Effective in assessing business problems and recommending solutions
• Lead meetings and/or workshops with potential clients to determine the technical and business requirements and ensure that all necessary information is collated prior to producing a solution
• Support the DPL team with overall customer requirements - translating customer requirements into internal facing documentation for purpose of definition and estimations of requirements
• Project manage customer Proof of Concept (POC)/MVPs as necessary
• Work with the product training lead to offer insights on where training may be needed
• Provide "voice of the customer" perspective to the product office and formulate product recommendations.
• Build productive relationships internally and externally, credible with both business and technical functions
• Manage Product Engagement Analysts

Qualifications

• 5+ years experience and supporting a technical product
• Ability to think strategically and work in a global environment
• Diligent and efficient in execution even under tight time constraints; consistently overcomes and helps others overcome obstacles to completion
• High proficiency in Excel, Word, and PowerPoint
• Able to change tone of situations positively; drives change and always considers diverse perspectives to get the best outcome
• Ability to thrive in a fast-paced, collaborative and cross-functional environment
• Excellent written and verbal communication skills: able to present facts, thoughts, and ideas in a clear, concise, and convincing manner to senior stakeholders
• Experience working in agile/scrum teams preferred
• Exhibit an organized and systematic approach to problem solving, understanding of both design thinking and systems thinking
• Very organized and able to work on multiple projects concurrently
• Excellent interpersonal and presentation skills; both face to face and remotely
• Strong customer facing and presentation skills
• Minimum BS or equivalent level of education/experience required

JPMorgan Chase is an Equal Opportunity and Affirmative Action Employer, M/F/D/V.
About Us Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.
As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set, and location. For those in eligible roles, discretionary incentive compensation which may be awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
Equal Opportunity Employer/Disability/Veterans
About the Team Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
The CCB Data & Analytics team responsibly leverages data across Chase to build competitive advantages for the businesses while providing value and protection for customers. The team encompasses a variety of disciplines from data governance and strategy to reporting, data science and machine learning. We have a strong partnership with Technology, which provides cutting edge data and analytics infrastructure. The team powers Chase with insights to create the best customer and business outcomes.