Product Engineer

Company Overview
KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. The innovative ideas and devices that are advancing humanity all begin with inspiration, research and development. KLA focuses more than average on innovation and in 2019 we invested 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world's leading technology providers to accelerate the delivery of tomorrow's electronic devices. Life here is exciting and our teams thrive on tackling really hard problems. There is never a dull moment with us.

Group/Division
With over 40 years of semiconductor process control experience, chipmakers around the globe rely on KLA to ensure that their fabs ramp next-generation devices to volume production quickly and cost-effectively. Enabling the movement towards advanced chip design, KLA's Global Products Group (GPG), which is responsible for creating all of KLA's metrology and inspection products, is looking for the best and the brightest research scientist, software engineers, application development engineers, and senior product technology process engineers. The Film and Scatterometry Technology (FaST) Division provides industry leading metrology solutions for worldwide semiconductor IC manufacturers. The FaST Division portfolio of metrology products includes hardware and software solutions for optical film thickness, optical critical dimension (CD), composition, and resistivity measurement systems. These products are essential for the IC manufacturers as they provide critical metrology capabilities for the development and implementation of their advanced IC processes. The FaST division is committed to support our customers to achieve performance entitlement of our solution and we effectively partner with our customers from their early research and development phase to the high volume in-line manufacturing implementation specific for their process needs. The division consists of a global team located in US, Israel, China, and India.

Job Description

Company Overview

KLA is a global leader in diversified electronics for the semiconductor manufacturing ecosystem. Virtually every electronic device in the world is produced using our technologies. No laptop, smartphone, wearable device, voice-controlled gadget, flexible screen, VR device or smart car would have made it into your hands without us. KLA invents systems and solutions for the manufacturing of wafers and reticles, integrated circuits, packaging, printed circuit boards and flat panel displays. The innovative ideas and devices that are advancing humanity all begin with inspiration, research, and development. KLA focuses more than average on innovation and in 2019 we invested 15% of sales back into R&D. Our expert teams of physicists, engineers, data scientists and problem-solvers work together with the world's leading technology providers to accelerate the delivery of tomorrow's electronic devices. Life here is exciting and our teams thrive on tackling challenging problems. There is never a dull moment with us.

Group/Division

We are hiring a Product Engineer in Ann Arbor, MI!

The NPI reports through the Global Service Support Organization (GSS) team headquartered in Milpitas, CA. GSS is our service organization that consists of Service Sales and Marketing, Spares Supply Chain management, Field Operations, Engineering, Product Training, and Technical Support. The GSS organization partners with our field teams and customers in all business sectors to maintain the high performance and productivity of our products through a flexible portfolio of services. Our comprehensive services include: proactive management of tools to identify and improve performance; expertise in optics, image processing and motion control with worldwide service engineers, 24/7 technical support teams and knowledge management systems; and an extensive parts network to ensure worldwide availability of parts.

Primary Responsibility

As a product engineer (NPI), you will be actively engaged in the New Product Introduction process for a range of systems within the Nanoindentor product Family (see product link below) that measures Young's Modulus and hardness, including the measurement of deformation over six orders of magnitude. These systems can also measure the complex modulus of polymers, gels and biological tissue as well as the creep response (strain rate sensitivity) of thin metallic films. Common applications are Semiconductors, thin films, MEMS, Hard Coatings, Composite materials, fibers, polymers and many others (Check out the Nanoindentor Product Line!). As New Products are released into the field, an NPI's job is to ensure that there is a plan in place to service these tools. After the plan is built the NPI will act as the service stakeholder for all service related decisions regarding this product family.

The Nanoindentor product family is part of the KLA Instruments Group . The KLA Instruments Group is currently based out of Ann Arbor, MI and is growing at a rapid rate at our brand-new world headquarters. The Ann Arbor HQ already has a dedicated Nano Indentor Lab within the facility for building and testing this equipment. All we need is an NPI to stitch the plan together.

Make a plan. Execute the plan. Adapt the plan. Improve the plan. And above all else, exceed our customer's expectations. Are you ready to support new products in an exponentially growing market?

To find out more about the KLA Instruments Group & the Nano Indentors please follow the links below:

Instruments group overview

Instruments product introduction

Job Scope

• Reduce program serviceability risk by acting as the Voice of Service throughout the Product Life Cycle (PLC) for new products by developing a service strategy that encompasses: Cost of Service Modeling, Parts Planning, Training, Reliability Modeling, Retrofits, Intellectual Property protections, calibrations, and PM Optimizations.
• Build solid expertise in overall system operation, integration, and calibrations/diagnostics with a hands-on approach by learning from Tech Support Engineers and Design Engineers to better support Alpha & Beta Systems as well as retrofits.
• Start building a detailed Product Support Plan (PSP), by working with engineering, marketing, finance, and service personnel, that details KLA Instrument's strategy for supporting new products as they are launched into the field.
• Develop product service education and knowledge across the Product Support Organization using training classes, Augmented Reality (AR), individual coaching, documents, and other knowledge capture tools to elevate your co-worker's readiness to serve.
• Contribute to the service alert meetings and Plan of Action (POA) development for critical issues and other sustaining activities. Capture and document Best Known Method (BKM) and other improvements into knowledge database.
• Work closely with cross-divisional NPI Best Practice Team to improve and develop existing BKMs by participating in discussions, conducting training, and providing feedback.
• Actively manage and support alpha & beta installs in-person by auditing procedures, updating existing documents, identifying training gaps, and solving unforeseen problems as they arise to drive continuous improvement for future installs and upgrades.
• Ability to travel domestic & foreign. < 25%

Minimum Qualifications

• A Bachelor's degree in Engineering
• Excellent technical writing and documentation skills
• Expertise in Basic Microsoft Software Packages
• Excellent presentation skills and a demonstrated level of comfort in front of various audiences
• An eagerness to learn new technologies, processes, and techniques

Preferred Qualifications

• A Master's or advanced degree in Mechanical/Electrical/Industrial/Manufacturing Engineering or Physics/Materials Science
• Project Management Experience with demonstrable experience across multiple subject areas
• High-Tech Capital Equipment experience in KLA Instruments or similar Semiconductor industry
• Demonstrated experience with manufacturing control systems (ERP, PLM, etc.) and customer management systems (CRM).
• Comfortable with data analysis to research a problem and determine what data are required to answer specific questions and problems
• MS Project and Visio experience

COVID-19 Vaccination Requirement: Proof of full COVID-19 vaccination is required where permitted by law. KLA will consider reasonable accommodation as provided by applicable law. Please note that accommodation may not be possible where vaccination is required for an essential function of the position, including for international travel or customer site access.

The company offers a competitive and comprehensive benefits package including but not limited to the following: medical, dental, vision, life, and other voluntary benefits, 401(K) including company matching, employee stock purchase program (ESPP), student debt assistance, tuition reimbursement program, financial planning benefits, employee assistance program (EAP), paid time off and paid company holidays, family care and bonding leave.

KLA is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, national origin, sex, gender identity, gender expression, sexual orientation, age, marital status, veteran status, disability status or any other status protected by applicable law. We will ensure that qualified individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us at [email protected] to request accommodation.