Product Engineer – AI Operations

FieldPulse is a high-growth field service management software built specifically for the trades. From the first call to the final payment we help trades businesses streamline every step of their work. Our platform empowers office staff field technicians management and business owners with the tools they need to book and schedule work create estimates complete jobs and get paid - faster and more efficiently. Trusted by thousands of businesses globally FieldPulse pairs cutting-edge technology with a customer-first mindset to support the people who keep our world running.

We’re hiring a Product Engineer to own internal process optimization using AI and automation. You’ll sit on the AI team reporting to our AI Product Lead working across every function at FieldPulse – Customer Success Implementation Support Sales Account Management and Recruiting – to find high-impact opportunities and deliver working solutions.

You’ll gather requirements from non-technical stakeholders architect AI-powered workflows and own them from concept through deployment. You’ll need to operate in ambiguous loosely defined problem spaces – scoping your own work building it out and proving its value. If you’re an engineer who’s energized by solving real business problems with people not just shipping tickets this role was built for you.

Where You'll Work: 

• Full-time in-office at our headquarters in Dallas TX.
• You’ll be right in the heart of the action surrounded by a team of passionate high-energy individuals who thrive in a collaborative fast-paced environment.

What You'll Do: 

• AI-powered internal workflows that reduce manual effort across Customer Success Support Sales and Account Management
• RAG pipelines and knowledge retrieval systems that give internal teams fast accurate access to the information they need
• Process discovery and requirements gathering – sitting with teams mapping their workflows and identifying where AI can eliminate friction
• Internal tooling and automations that connect LLMs to real business processes – not demos working systems
• Evaluation frameworks and KPIs for every initiative you own – you define what success looks like and prove it

• Identify and prioritize AI and automation opportunities across internal teams building your own roadmap of high-impact projects
• Gather requirements in loosely defined problem spaces – translate what teams need into scoped buildable solutions
• Design build and deploy AI-powered workflows and tools end to end – from architecture through implementation and rollout
• Communicate complex technical concepts clearly to non-technical stakeholders so they understand what’s being built why and what it means for them
• Define and track your own KPIs – show measurable value and keep momentum across concurrent projects
• Stay current on LLM capabilities RAG architectures and AI tooling – and know what’s production-ready vs. hype

What We're Looking For:

• 1–3 years of software engineering experience (front-end full-stack or adjacent technical roles)
• Strong technical foundation – you can reason about system architecture APIs and data pipelines and you’re comfortable getting hands-on when needed
• Genuine interest in transitioning from engineering into product-facing people-oriented work
• Exceptional communication skills – you can take complex technical information and distill it into language non-technical users understand and trust
• Comfort with ambiguity – you can operate in undefined problem spaces gather your own requirements and build things out independently
• Self-directed and accountable – you define your own KPIs show value proactively and keep projects moving without constant oversight
• Preferred Experience
• Hands-on experience with LLMs prompt engineering or RAG pipelines
• Background in SaaS field service or B2B software
• Experience working cross-functionally with non-technical teams (CS Sales Operations)
• Familiarity with AI developer tools (Claude OpenAI vector databases eval frameworks)

Why You’ll Love Working Here:

• Impactful Fast-Paced Startup Culture: Work on exciting projects that truly move the needle.
• Comprehensive Health Coverage: Medical insurance plus dental & vision benefits to keep you covered.
• Lunches Provided Monday–Friday: Delicious meals on us to fuel your day.

• Health & Wellness Perks: Memberships to keep you feeling your best.
• 401(k) Plan: Secure your future while you grow with us.
• Clear Path for Growth: Transparent career progression professional development and promotion opportunities.
• Paid Parental Leave: Support for you and your family when it matters most.

What We Do

Trusted by thousands of service businesses FieldPulse is an all-in-one platform that gets your entire field service team on the same page across the office and the field so that time is focused on growing the business and serving customers.Built with customization at the center FieldPulse is the only service management software that adapts to the unique ways each service business manages their workflows. Backed by award-winning customer support FieldPulse is the business partner contractors trust to simplify their operations and power growth.FieldPulse puts essential features like scheduling estimates invoices payments customer management and job management into one platform and helps you scale while maintaining consistency across processes and service quality. As your business grows opt in to advanced features for larger more complex business types like custom reporting inventory management pricebook Operator AI and more.Explore all features or get a demo at fieldpulse.com

Why Work With Us

FieldPulse was founded in 2015 and recently raised a $50 million Series C funding round in 2025. FieldPulse was named on the 2025 Inc. 5000 list of fastest growing private companies and has also been named Best Place to Work in Dallas by the Dallas Morning News.