Product Experience Design Lead

Product Experience Design Lead, Sonexus at Fuse

Are you driven to solve the right problems? Do you thrive on coaxing ideas from insights and transforming them into compelling experiences? If so, let's talk.

Fuse, the product development and innovation center at Cardinal Health, is looking for a versatile product designer, mentor, and leader who's excited to craft digital products and services that help real people while supporting your colleagues as a coveted member of the Product Experience team.

As a Product Experience Design Lead, you will work within a multi-sided ecosystem, leading digital solutions that serve patients, healthcare professionals, insurance payers, and pharmaceutical manufacturers-interesting and complex design challenges in a high growth part of Cardinal's overall business.

The healthcare space is exploding with the convergence of new service models, technologies, health sector shifts, and a growing demand for open access to health information. Expectations are higher than ever for simple, useful, and delightful experiences as more people find their real and digital worlds interwoven with the people and spaces that serve their needs. It's a landscape ripe for thoughtful design and deep collaboration across many disciplines to create the next generation of products and services.

Responsibilities:

• Engage as a player/coach, equally providing strategic leadership and delivering tactical research/design
• Guide product teams to deeply understand customer/user behavior, pain points, and needs
• Articulate experience challenges & opportunities for your product and in healthcare more broadly
• Relentlessly consider the whole system and each detail from the user's perspective
• Understand the business and prioritize what adds the most value for our users/customers
• Determine both quantitative & qualitative insights and translate them into actionable design tasks
• Create detailed user flows and sophisticated low/high-fidelity prototypes for understanding & testing
• Clearly identify assumptions and effectively (and creatively) test them
• Explain your & your team's design rationale to non-designers and build an understanding of the vision
• Collaborate across multiple functions to deliver an exceptional cohesive experience
• Advocate for a human-centered product design philosophy for your product or platform in order to deliver better products and build a competitive advantage
• Provide thought leadership and creative direction to designers and researchers
• Build and nurture relationships with cross-functional leaders, their teams, and various stakeholders
• Demonstrate qualities of transparency, trust, vulnerability, psychological safety, and collaboration

Qualifications:

• 7-10 years of experience designing digital products and/or services utilizing a human-centered approach
• A clear grasp of experience design best practices for digital and real-world touchpoints
• IA, journey mapping, blueprinting, and interaction design chops and proficiency with relevant tools
• Proven visual design and creative development skills
• Repeated experience planning/facilitating/analyzing research, service prototyping, and usability testing
• Exceptional visual, verbal, and written communication skills in service of great storytelling
• Comfort leading and designing within a modern product/service design lifecycle
• An ability to guide team members and stakeholders through a design thinking mindset
• Some travel is expected
• An ability to work remotely
• 3+ years designing in healthcare for relevant segments - e.g. consumer, pharmacy, health plans, etc. preferred
• BS/MS degree in human factors, design, psychology, sociology, or relevant experience preferred
• Well-versed in the strategy, operations, and technology powering the healthcare business

Cardinal Health supports an inclusive workplace that values diversity of thought, experience and background. We celebrate the power of our differences to create better solutions for our customers by ensuring employees can be their authentic selves each day. Cardinal Health is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, ancestry, age, physical or mental disability, sex, sexual orientation, gender identity/expression, pregnancy, veteran status, marital status, creed, status with regard to public assistance, genetic status or any other status protected by federal, state or local law.

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