Product Experience Lead

SPACE SYSTEMS

This is a rare opportunity to play a key role in Rocket Lab’s evolution into an end-to-end space company that delivers launch, spacecraft, and on-orbit operations. The Space Systems Division is shaping Rocket Lab’s future with Photon, our brand of high-performance satellites, enabling innovative missions in low Earth orbit and beyond including missions for NASA to LEO, the Moon, and Mars and commercial customers, including leading the design and manufacture of 17 high-power telecommunication spacecraft buses for Globalstar.

Rocket Lab is also growing our spacecraft components business, anchored on the acquisition of Sinclair Interplanetary manufacturing reaction wheels and star trackers in Toronto, SolAero Technologies manufacturing solar power and primary structure solutions in Albuquerque, Planetary Systems Corporation manufacturing launch separation systems in Silver Spring, and Advanced Solutions, Inc., provider of flight and ground software as a service in Denver. Our components business is key to vertically integrating our spacecraft solutions and enabling constellations for customers.  

PRODUCT EXPERIENCE LEAD

Based at ASI by Rocket Lab’s facility in Littleton, Colorado, the Product Experience Lead is responsible for creating and maintaining excellence in the product experience for customers and employees. You will support the Space Systems organization, with deliverables required for engineering leadership, business development, existing customers, and future customers.

WHAT YOU’LL GET TO DO: 

• Create demonstration material as needed by Business Development and Engineering
• Perform demonstrations to current customers and potential customers
• Perform end-to-end customer training on all products offered by ASI by Rocket Lab
• Own and maintain the product repository
• Own all aspects of employee technical training, as well as product documentation
• Develop and manage the workflow to address customer needs via Jira Service Desk

YOU’LL BRING THESE QUALIFICATIONS (Note: you must meet every qualification in order to be considered):

• Bachelor’s degree in engineering or other technical discipline
• 5+ years of experience working with spacecraft design/development or spacecraft software
• 5+ years of experience with C++, Bash, Python, and .NET

THESE QUALIFICATIONS WOULD BE NICE TO HAVE:

• Master’s degree in engineering or other technical discipline
• Previous experience using ASI’s software product line: MAX, SOLIS, MAX GDS, MAX DevTool
• Excellent communication skills, both written and verbal
• Experience leading software developers, collaborating with other engineering disciplines, and interacting with customers
• Proficiency using Markdown language for documentation
• Proficiency in STK
• Proficiency using Git for version control
• Knowledge of product pipelines in both Team City and GitLab
• Ability to lead, motivate, and manage to accomplish project objectives within timelines