Product Field Engineer

Toshiba Global Commerce Solutions is seeking a Product Field/Support Engineer that supports hardware system solutions for some of the world’s largest retailers. Our support engineers are involved in the entire project lifecycle: they interact directly with our customers to understand and resolve issues. They provide an initial level debug towards resolving technical issues; they collaborate with the development engineering and test teams on problem resolution, and they oversee delivery of fix solutions.   

The Product Field/Support Engineer is a thought leader in the organization and will collaborate, as required, with internal and external teams to facilitate problem resolution and improve development practices. They may also provide mentoring and guidance to junior and senior engineers based on field experience.  

The incumbent will excel in our fast-paced, collaborative, customer-first environment and will contribute in a variety of ways.

Responsibility:

• Performs initial level 2 problem determination debug for POS and Self-Checkout customer issues around hardware, firmware, UPOS & Window drivers. Sets up test environments to recreate issues and test out solutions. Interfaces with customers, technical sales, and development as a part of root cause determination and problem resolution communications. Resolves complex technical challenges requiring a diverse scope of domain and discipline knowledge.
• Mentors junior support engineers and grows technical leadership skills across the organization. Conducts knowledge-sharing or training sessions.
• Consults on and/or reviews release notes, test plans/cases, and functional specifications.
• Perform other related duties as assigned.

Requirements:

• Bachelor’s degree in Computer Science, Computer Engineering, or equivalent experience.
• Experience with managing deliveries for multiple clients.
• Wide-ranging Computer Engineering background with experience in system level debug.
• Basic PC architecture knowledge
• Proficiency with Windows- and Linux-based operating systems, including software installation, light administration, and simple scripting.
• Experience with test methodologies and setting up a test environment creating a fully integrated solution.
• Quality assurance analysis and defect management
• Strong analytical skills, problem determination and debugging, attention to detail, teamwork, and excellent communication skills.
• Able to present statuses in a clear concise manner to management and clients.
• Fluent English Language Speaking, Written Skills.
• Retail Domain Knowledge (store operations and POS concepts) and experience with retail POS devices.
• Proficient with tools for Toshiba work activities, hardware & software development, & release management activities.
• Proficiency with MS Office tools.
• Up to 10% travel is required.

Toshiba Global Commerce Solutions is a dynamic billion-dollar global company based in Research Triangle Park, NC, providing retail store solutions to your favorite brands. Have you ever been in a hurry and made use of the self-checkout at Lowe's Foods, earned fuel rewards at Kroger, or just paid for purchases at retailers such as Walmart, Michaels, Carrefour, The Gap, Calvin Klein, Boots, Cencosud, BJ's, or Costco? These are just a few examples of our in-store solutions and impressive customer base that made us the world's installed market share leader.
The nature of retail is changing quickly, so if you share our 'Together Commerce' vision of a seamless two-way, participatory shopping experience, let's get together to drive the new economy.
Toshiba Global Commerce Solutions, Inc. offers a competitive salary and generous benefits package including the following:

• Group health coverage (medical, dental, & vision)
• Employee Assistance Programs
• Pre-tax spending accounts
• 401(k) plan (with company match)
• Company provided life insurance
• Pet Insurance
• Employee discounts
• Generous paid holiday schedule, paid vacation & sick/personal days

EEO:
Toshiba Global Commerce Solutions is an equal opportunity/affirmative action employer that evaluates qualified applicants without regard to age, ancestry, color, religious creed, disability, marital status, medical condition, genetic information, military or veteran status, national origin, race, sex, gender, gender identity, gender expression and sexual orientation or any other protected factor. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.
Individuals who need a reasonable accommodation because of a disability for any part of the employment process should email [email protected] to request an accommodation
DIVERSITY, EQUITY & INCLUSION:
We at Toshiba Global Commerce Solutions firmly believe that our people are an integral part to the success of our customers. Furthermore, we're committed to Diversity, Equity, and Inclusion for all our people as highlighted by our 5 Core Principles (Create Outreach, Foster Belonging, Unleash Opportunity, Diverse Cultural Engagement and Culture of Transparency). We're passionate about our customers the retail industry and becoming a more responsible company as we help create a brighter future.