Product Implementation Specialist

The Product Implementation Specialist is a position with a wide variety and varying degree of responsibilities, projects, and invigorating challenges for those with an inquisitive mindset.  The position is responsible for an array of projects across multiple platforms ranging from content creation to product implementation.  The role has a far-reaching impact across the business, a platform for visibility and growth from within, and frequent interactions with all departments of the organization.  This position reports to the Operations Support Manager.

Essential Functions

PRODUCT MANAGEMENT PROJECTS:

• Complete essential functions related to product implementations including compiling and documenting product implementation requirements, modifying forms to accurately reflect marketing plan designs, and ensuring final product documentation delivered to external customers is accurately produced
• Create and maintain product documentation integral to the efficacy and efficiency of business processes
• Maintain database of product documentation
• Coordinate dissemination of product documentation to various business units
• Review and modify printed advertising material to ensure pieces accurately reflect state approved product forms

COMMUNICATION CREATION & SPECIAL PROJECTS:

• Utilize strong copywriting skills to create content for various marketing materials for print and digital platforms
• Create and maintain the Company’s processes and procedures, documents, and forms integral to the efficacy and efficiency of the business
• Maintain document versioning
• Maintain the Company’s digital document management system and digital library
• Assist in developing and ensuring adherence to the Company’s style guidelines, branding, processes, procedures, and standards while ensuring they meet business needs
• Various projects designed to improve the efficiency and efficacy of the Company’s departments
• Edit, proofread, and format written material

Job Specific Skills

• Active Listening: Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times
• Active Learning: The process of continually learning and seeking out the knowledge necessary to fill in gaps in understanding on one’s own
• Speaking: Talking to others to convey information effectively
• Reading Comprehension: Understanding context, written sentences and paragraphs in work related documents
• Critical Thinking: Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems, and analytical skills
• Time Management: Managing one's own time
• Strong Written Expression: The ability to communicate information and ideas in writing so others will understand
• Oral Expression: The ability to communicate information and ideas in speaking so others will understand
• Oral Comprehension: The ability to listen and understand information and ideas presented through spoken words and sentences
• Speech Recognition: The ability to identify and understand the speech of another person
• Speech Clarity: The ability to speak clearly so others can understand what is being said
• Problem Sensitivity: The ability to tell when something is wrong or is likely to go wrong. This does not involve solving the problem, only recognizing there is a problem.
• Written Comprehension: The ability to read and understand information and ideas presented in writing

Experience and Education

• Bachelor's Degree
• Experience in Technical Writing, written presentation of scientific and other types of research, Journalism, Communications, English, or equivalent business or corporate writing experience
• One or more years of relevant experience, advanced education, or training

Job Requirements

• Attention to detail
• Exceptional written and oral communication skills
• Strong editing and proofreading skills
• Strong reading comprehension and analytical skills
• Highly organized
• Proficiency in the operations of PC-based systems, including the Microsoft Office Suite, Adobe Acrobat, Adobe InDesign, and other technical writing platforms

• Ability to effectively communicate complex issues in written form to internal and external customers that simultaneously maintain an overall positive customer service experience
• Ability to communicate complex issues in written and verbal form to management and operational personnel
• Ability to read, comprehend and interpret insurance policy language

• Ability to be flexible, multitask and shift priorities on a continuing basis while meeting deadlines
• Able to work both independently and within a team environment

• Ability to lift 10 pounds

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