Product Insights Manager

• Financial & Data Modeling: Build robust models to inform new product and pricing strategies for various deposit, lending, and card products.
• Portfolio Management: Create and manage automated analytics to support product reviews and simplify end-user data access.
• Data Architecture: Drive projects to enhance data structures as related to product management and execution.
• Solutions: Conduct research and develop automated analytics to resolve internal/external product and portfolio requests including audits, OCC and other regulatory items.

Must-Have*

• Bachelor's Degree or equivalent experience in business or STEM field.
• Minimum 5 years experience with data querying, validating, analyzing, interpreting and reporting
• Minimum 4 years experience as a Business Analyst, IT Project Manager or Systems Operations Manager
• Minimum 4 years experience with MS Excel, MS Access and SQL or other standard query language
• Minimum 3 years experience with Toad for Oracle, Tableau or PowerBI
• Minimum 2 years experience in Financial Services, preferably in a sales, operations or strategy area

Skills and Knowledge

• Excellent organizational, problem solving, analytical, planning, and scheduling skills.
• Project management experience with ability to concurrently manage multiple projects and timeframes is necessary.
• Excellent verbal and written communication skills, necessary to prepare comprehensive analysis, make presentations and communicate to all levels of bank management including executive leadership.
• Strong communication skills with ability to work and collaborate across teams. Proven experience in demonstrating initiative in creating and maintaining positive relationships with multiple levels of leadership.
• Proficiency in Excel, Word, PowerPoint, and Access are essential.
• Prior hands-on experience in using BRIO, Business Objects, Tableau, PowerBI, or other similar querying and visualization tools are essential.
• Represents the Bank by actively participating in outside civic and community affairs, business and industry-related organizations, and other professional activities as appropriate.
• Fosters and maintains good relationships with colleagues to ensure that processes are integrated to support expected customer service levels. Acts as business partner by managing expectations and providing guidance and advice regarding assigned product.
• It is the individual responsibility of every employee to maintain a current awareness and understanding of appropriate banking laws, regulations, internal policies and procedures, and to comply fully with those laws, regulations, policies and procedures.
• Responsible and accountable for appropriate quality controls related to the financial products the bank provides, the services the bank delivers, the processes employed and the incentives with which colleagues are awarded.
• All City National products, financial solutions and services are to be provided ethically and with integrity in a manner that is consistent with the client-first culture and values embodied in City National’s PRIDE statement.