Product Intake Operations Specialist

ABOUT US
Card Kingdom has served Magic: The Gathering players across the world for over 20 years. We are a trusted source for buying and selling Magic: The Gathering singles, packs, and booster boxes from throughout the game's history. Our love of the community and game shines through everything we do. We are a customer-centric, data-driven, innovative workplace. We value our team and recognize that every role in our organization is behind delivering our renowned customer experience.
In addition to our eCommerce business, Card Kingdom owns and operates the award-winning game store and restaurant, Mox Boarding House. With unique locations in Seattle, Bellevue, Portland, and coming soon to Arizona, we deliver an elevated experience to local gaming communities.
Our Mission: We use tabletop gaming as a campfire - a place to gather, share and celebrate -for the sake of cultivating deeper relationships with our customers, amongst ourselves, with our communities, and the world.
Our Benefits: Excellent benefits, generous PTO, and flexible scheduling, remote work opportunities, paid parental leave, safe harbor 401k match, paid holidays and employee discounts. We are a family friendly culture that supports work life balance.
Role:
The Product Intake Operations Specialist is responsible for the overall receipt of Mail for Card Kingdom and the Grading Team. This person will ensure that the daily functions and procedures of Product Intake Operations run smoothly and efficiently, such as receiving, verifying, distributing, sorting, and storing mail along with inspecting Sealed Product for online sales. From receiving and verifying MTG cards to customer service tasks, Product Intake Operations must keep close tabs on all facets of mail operations. This person must have an eye for detail to ensure the quality and accuracy of the received product. Product Intake Operations must provide a sufficient level of customer service as well as interface appropriately with many departments within Card Kingdom. This role requires the ability to solve problems and work independently as needed.
Responsibilities:

• Receive product and mail deliveries
• Load and unload mail deliveries as needed
• Verify customer orders
• Stage customer mail and process bulk mail
• Put away, organize, and prepare items for online sales
• Follow all quality standards, procedures, rules, and regulations
• Document and appropriately escalate information regarding missing, damaged, or incorrect shipments
• Receive all incoming Bulk orders & orders for the Grading Team
• Receive and inspect all Sealed Product orders
• Additional duties and responsibilities as assigned

Qualifications:

• Associate degree or equivalent work experience
• Experience with Magic the Gathering product is a plus
• Familiarity with Word, Excel, and Outlook
• Top-notch time management skills and ability to self-direct
• Excellent verbal and written communication skills
• Ability to regularly lift up to 50 lbs.
• Experiences using warehouse equipment and tools
• Ability to stand and work on hard surfaces for hours at a time
• Positive outlook and "can-do" attitude

Location / Work Schedule

• Seattle
• Onsite

Job Type / Salary

• Full Time
• Non-exempt: From $19.00, and $19.67 after 90 days

Benefits:

• Paid Time Off: 3 weeks accrued per year, 4 Company Holidays
• Health Benefits: Zero cost premium options for Medical, Dental, Vision Insurance
• Retirement: 401(k) with 4% Safe Harbor match, no vesting period
• Employee Stock Ownership Plan
• Flexible Spending Accounts & Health Savings Accounts
• Pre-Tax Commuter Benefits
• Supplemental Life and AD&D Insurance
• Accident, Critical Illness & Hospital Confinement Plans
• Employee Assistance Program
• Employee Discount

Equal Opportunity Employment:
We are committed to cultivating a workplace in which diverse perspectives and experiences are welcomed and respected. We do not discriminate on the basis of race, color, religion, creed, ancestry, national origin, sex, age, disability (physical or mental), marital or veteran status, genetic information, sexual orientation, gender identity, political ideology, or membership in any other legally protected class.