Product Launch Coordinator

Job Description Summary

This position will work with the Customer Operations, Product Management, Product Marketing teams, as well as other externally facing groups, to coordinate the launch of new products and features as effectively as possible through exceptional interdepartmental coordination. The Product Launch Coordinator will ensure all relevant departments and partners are optimally enabled to succeed in the adoption and support of new releases.

Responsibilities

• Deep understanding of the entire product development life cycle: testing new products and features, how product/feature validation projects are executed and managed, technical documentation process/expectations, and evaluation of product marketing materials to ensure partner-facing roles are optimally positioned for product launches.
• Partner with Beta team to determine support burden potential of new products and features, share assessments with Product Management and CORE management to finalize support strategy, and collaborate with CORE stakeholders to execute on that strategy
• Coordinate resource development for enabling internal teams and partner-facing roles to optimally handle product launches in their respective roles. Ensure all partner-facing and internal teams understand and have access to the resources each role utilizes
• Attending validation test meetings during beta as appropriate to prepare for post-beta launch preparation
• Participate and, when appropriate, lead product launch meetings from post-beta through product general availability and ensure action items from meetings are delivered on schedule
• Manage product release pipeline, track product briefs, identify and communicate bandwidth concerns or potential blockers, and ensure that partner-facing and internal teams are consistently informed of relevant product releases regardless of product brief existence
• Assisting Product Support, Training, Systems, and other field-facing CORE teams with delivering training content for post-beta/production releases
• Analyzing and working to improve launch processes by gathering feedback from internal stakeholders and converting feedback into incremental process improvements
• Working closely with the Beta Program Manager and other relevant internal stakeholders to identify and act on areas of opportunity in validation project and product launch improvement
• Assist Product Management in tracking KPIs that determine product transition from limited release to general availability

Qualifications

• Minimum 1-3 years of relevant experience
• Associate or bachelor’s degree, preferred
• Strong knowledge of Alarm.com ecosystem, Product Operations, Beta Program operations, product development lifecycle, Agile software development required.
• Experience with beta projects (participant or owner)
• Project management certification (e.g. PMP, PMI-ACP, etc.), product marketing certification (e.g. Pragmatic Institute - Launch) preferred
• Ability to communicate clearly with all levels of the organization
• Strong attention to detail
• Strong technical aptitude and computer skills
• Ability to operate independently and with autonomy, within a team environment
• Is able to contribute valuable ideas or recommendations on overall improvements
• Excellent problem-solving skills
• Strong presentation skills

WHY WORK FOR ALARM.COM?

• Collaborate with outstanding people: We hire only the best. Our quality standards are high and our employees enjoy working alongside other high achievers.
• Make an immediate impact: New employees can expect to be given responsibility for bringing new technologies to the marketplace within weeks. You are empowered to perform as soon as you join the Alarm.com team!
• Gain well rounded experience: Alarm.com offers a diverse and dynamic environment where you will get the chance to work directly with executives and gain a broad knowledge base across multiple areas of the business.
• Work with latest technologies: As we continue to lead the industry, we require expertise across a broad spectrum of technologies including short and long-range wireless communication, video surveillance, lighting and HVAC automation, web development, and backend application development and hosting.
• Focus on fun: Alarm.com places high value on our team culture. We even have a committee dedicated to hosting a stand-out holiday party, happy hours, and an annual corporate retreat.

COMPANY INFO

Alarm.com is the leading cloud-based platform for smart security and the Internet of Things. More than 7.6 million home and business owners depend on our solutions every day to make their properties safer, smarter, and more efficient. And every day, we’re innovating new technologies in rapidly evolving spaces including AI, video analytics, facial recognition, machine learning, energy analytics, and more. Alarm.com was named to Fortune Magazine's list of the top 100 Fastest Growing Companies in 2021 and adds to the meaningful work we do to give property owners peace of mind, help them conserve energy and water, and stay connected to loved ones. We’re seeking those who are passionate about creating change through technology and who want to make a lasting impact on the world around them. 

For more information, please visit www.alarm.com.

COMPANY BENEFITS

Alarm.com offers competitive pay and benefits including a wide choice of healthcare options with generous company subsidy, a health savings account option with company contribution, 401(k) with employer match, paid holidays and paid time off increasing with tenure, paid maternity and paternity leave, company paid STD/LTD and life insurance, flexible spending accounts, and a casual dress work environment.      

Alarm.com is an Equal Opportunity Employer

In connection with your application, we collect information that identifies, reasonably relates to or describes you (“Personal Information”). The categories of Personal Information that we may collect include your name, government-issued identification number(s), email address, mailing address, other contact information, emergency contact information, employment history, educational history, criminal record, and demographic information.  We collect and use those categories of Personal Information about you for human resources and other business management purposes, including identifying and evaluating you as a candidate for potential or future employment or future contract positions, record keeping in relation to recruiting and hiring, conducting criminal background checks as permitted by law, conducting analytics, and ensuring compliance with applicable legal requirements and Company policies.