Product Lead - Call Recording Platforms

Job Description Product Lead - Voice Recording Platforms : Executive Director
At JPMC, Product Leads are the CEOs of the product and are responsible for the end to end success of product and the team. We are looking for a senior Product Lead to join our Voice Recording Platforms team. The goal of the team is to deliver a first class voice recording platform that supports JPMC's current and future, real time communication products and controls and regulatory framework. The team are also responsible for delivering solutions that accommodate the non-regulatory recording such as contact center for quality and monitoring purposes. As part of leading the technology advancement, the team are expected to drive an innovation agenda with focus on next generation cloud based and software defined capabilities.
This portfolio of innovative applications, services and SDK's is leveraged by significant regulated user base across the firm in their daily in their work activities. We see an exciting opportunity to leverage domain knowledge combined with an innovation mindset to manage the end to end voice recording lifecycle including products such as Nice, Redbox and be forward thinking in public cloud and challenger products. In addition you will be responsible for ensuring the product regulatory, controls and business workflow interface, along with the enablement of AI / ML capabilities to deliver great insights to lines of business
As a Product Lead, you will be responsible for setting the long-term strategy for the product, organize the team for optimal delivery, manage the P&L and drive engagement with our customers and stakeholders. The team, primarily based out of Plano (USA) Bangalore (India) and Buenos Aeries (Argentina), are an agile, multi-functional team who are client / experience centric and operate in tight collaboration with business partners and stakeholders.
Primary Responsibilities:

• Defines and communicates product vision and strategy in line with the customers' long-term business goals
• Conducts market research and tracks industry developments with regards to productivity, collaboration, data, AI/ML solutions and understands implications to product vision and strategy
• Identifies market need, interfacing with line of business technology customers as needed to define the scope and position of the product
• Defines and manages the product's business metrics, including cost, feature & functionality, adoption, risk posture and reliability
• Creates and maintains the product's definition, product roadmap & customer facing SLOs/SLAs
• Prioritizes the product backlog & maintains a vision for the product
• Oversees and drives the go-to-market and strategic marketing plans for the product
• Creates a safe environment for experimentation and failures to support fast learning cycles
• Manages the senior stakeholder community and customer advisory boards
• Lead by example, exhibiting robust risk measures while advocating for adherence throughout the development lifecycle
• Owns the P&L of the product

Re quired Qualifications:

• Strong Experience in Technology product management role within enterprise environment.
• Demonstrated success in a product management role with an emphasis on delivering voice recording solutions to end users
• Proven experience providing roadmaps, product overviews, reports, backlog, and documentation for enterprise technology solutions
• Deep understanding of the voice recording product lifecycle, including product strategy development, customer engagement, architecture design, engineering, implementation, and operations
• Extensive knowledge of technology standards, industry trends, and emerging technologies
• A strong understanding of product, software and engineering methodologies and practices (SDLC, Agile, Scrum, etc.)
• Strong written and verbal communication skills with the ability to articulate concepts to a senior management and customers
• Proven experience of building strong, cohesive partnerships with key stakeholders
• Strong interpersonal skills to manage relationships with a variety of partners and stakeholders
• Experience writing technical stories in JIRA/confluence using industry standard notations

Global Technology Infrastructure
Our Global Technology Infrastructure group is a team of innovators who love technology as much as you do. Together, you'll use a disciplined, innovative and a business focused approach to develop a wide variety of high-quality products and solutions. You'll work in a modern, stable, resilient and secure operating environment where you-and the products you deliver-will thrive.
Collaboration and Communication Product Line
The Collaboration and Communication Product Line at JP Morgan Chase Global Technology is responsible for engineering, developing and supporting modern enterprise-wide solutions that allow our global workforce of over 250,000 employees to effectively collaborate and communicate internally and with our global client base.
Our global scale presents a great opportunity to drive the innovation that will continue to fundamentally transform the way we work. As a member of the team, we look first and foremost for people who are passionate about solving business problems through teamwork and innovation, while leveraging product development and engineering best practices. You will be required to apply your depth of knowledge and expertise to all aspects of the software development and platform engineering lifecycle, working with agile product teams and partnering with stakeholders to drive towards common goals aligned to our employees and customers. The sky is the limit: We expect you to push product boundaries and explore areas including cloud computing, AI/ML, serverless computing, mobile, and big data technologies to achieve our goals and deliver products that delight our customers.
We have a people-oriented culture with an obsession for user experience, design, engineering excellence, experimentation, learning and continuous improvement. You'll work in a collaborative, trusting, thought-provoking environment that encourages diversity of thought and drives innovative solutions that are in the best interests of our customers and our team.
When you work at JPMorgan Chase & Co., you are not just working at a global financial institution. You are an integral part of one of the world's biggest tech companies. In 20 technology hubs worldwide, our team of 50,000+ technologists design, build and deploy everything from enterprise technology initiatives to big data and mobile solutions, as well as innovations in electronic payments, cybersecurity, machine learning, and cloud development. Our $12.0B+ annual investment in technology enables us to hire people to create innovative solutions that will not only transform the financial services industry, but also change the world.
At JPMorgan Chase & Co. we value the unique skills of every employee, and we're building a technology organization that thrives on diversity. We encourage professional growth and career development, and offer competitive benefits and compensation. If you are looking to build your career as part of a global technology team, tackling big challenges that impact the lives of people and companies all around the world, we want to meet you.
About Us JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.
As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.
Equal Opportunity Employer/Disability/Veterans
About the Team Our Global Technology Infrastructure group is a team of innovators who love technology as much as you do. Together, you'll use a disciplined, innovative and a business focused approach to develop a wide variety of high-quality products and solutions. You'll work in a stable, resilient and secure operating environment where you-and the products you deliver-will thrive.
High Risk Roles (HRR) are sensitive roles within the technology organization that require high assurance of the integrity of staff by virtue of 1) sensitive cybersecurity and technology functions they perform within systems or 2) information they receive regarding sensitive cybersecurity or technology matters. Users in these roles are subject to enhanced pre-hire screening which includes both criminal and credit background checks (as allowed by law). The enhanced screening will need to be successfully completed prior to commencing employment or assignment.