Product Lifecycle Management (PLM) Business Analyst

Product Lifecycle Management (PLM) Business Analyst

Department: Application Delivery

Employment Type: Full Time

Location: US - Fort Wayne Corp

Reporting To: Tracey Brown

Description

The PLM Business Analyst will have expertise in both technology and Engineering process. Collaborates with internal business customers to deliver business outcomes and to automate and optimize business processes through software applications. Communicates and coordinates with other IT teams, business leadership, and IT Leadership to ensure appropriate integration of processes and modules across the enterprise. Writes functional requirements, develops test plans, and works with production issues. Supports and administers software applications used for engineering related business process. Keeps abreast of technological developments and applications and uses that information to proactively initiate enhancements to mitigate against future problems.

Key Responsibilities

Service Operation

• Responds to internal customers to resolve their technology problems.
• Enters and manages Incident and Service Request tickets in ServiceNow, IT Service Management Application.
• Provides technical support for software used by Franklin Electric employees across all business functions.
• Occasionally provides off-hours support on evenings and weekends and participates in an on-call rotation as needed.
• Must maintain or exceed Service Level Agreements for Incident Resolution. This will be measured based on Incident Duration for the team.

Request and Change Management

• Ensures all changes and requests are entered in ServiceNow.
• Ensures the fulfillment of end user requests for databases and database-based integrations.
• Ensures changes are completed with proper documentation for SOX compliance.
• Reviews the forward schedule of changes for potential conflicts.

Project Management

• Participates as a resource on projects led by others.
• Completes assigned project tasks on time and with high quality.

Performs other related duties as required or assigned.

Skills Knowledge and Expertise

Skills and Abilities

• Communication - Delivers accurate, clear, and concise messages orally and/or in writing.
• Problem Solving - Uses a logical, systematic search for the source of a problem, determining the most likely cause by eliminating potential causes of a problem.
• Decision Making - Identifies and understands issues, problems, and opportunities; compares alternatives and makes timely decisions.
• Meeting Facilitation - Plans and facilitates meetings of IT teammates, internal customers, or technology suppliers to share information and/or make collaborative decisions
• Presentation Skills - Prepares and delivers effective presentations to communicate a message to a group of employees, peers, internal customers, or leadership
• Business Process Knowledge - Understands the process steps and purpose of the important business processes used by internal customers
• Requirements Definition - Elicits and documents a clear, concise and agreed set of internal customer requirements
• Testing - Plans and facilitates validation activities to ensure a technology solution meets defined requirements

Education and Experience

• Bachelor's degree in engineering, computer science, computer information systems, related degree, or equivalent work experience (preferred).
• CAD (Computer Aided Design) systems experience, PTC Creo or similar (preferred).
• PLM (Project Lifecycle Management) systems experience, PTC Windchill or similar (preferred).
• CFD (Computational Fluid Dynamics) systems experience (preferred)
• JD Edwards ERP experience (preferred).

Computer Skills

• Microsoft Office 365 tools such as Word, Excel, Outlook, etc.

Why Work at Franklin Electric?

Becoming a part of the Franklin Electric team not only provides outstanding benefits, it also opens doors to opportunities for future growth. Enjoy peace of mind with a world-class company. But more importantly, be satisfied in knowing you make a difference.