Product Line Delivery Lead

Job Description Do you want an opportunity to work in a role where you can drive impactful change and really make a difference in the transformation of technology controls?
Within the Cyber Technology and Controls (CTC) Line of Business, the Technology Governance Risk & Control (GRC) Product Line is seeking someone to work as a Delivery Lead in the Customer Success and Product Adoption team.
Our team is responsible for operating Tech GRC as a customer-centric organization that at its core is driven by delivering outcomes for our lines of business. The Delivery Lead will gain a deep understanding of the Technology GRC ecosystem and partner with Product Owners and Operational teams to identify how we can best enable our customers to protect the bank and seamlessly enable controls. You will:

• Partner with Technology GRC product and engineering teams to identify areas and opportunities of greatest business value
• Interface with senior leadership on high impact and high visibility initiatives such as managing our Objectives and Key Results, Quarterly Business Reviews and Product Review sessions
• Lead interactions with the GT Product Office to ensure Technology GRC is aligned with GT standards for Agile ways of working and Product Owner tooling
• Drive maturity of our teams towards being consistently focused on customer outcomes rather than on delivering specific features
• Bring a data-driven measurement focused mindset to how we operate and deliver customer outcomes
• Accelerate our Agile maturity working closely with both product and development teams to identify areas of improvement and coaching
• Build relationships across CTC and the wider GT organization to drive tighter alignment of our operating practices
• Bring a strong desire to develop an 'ecosystem' mindset where multiple capabilities work together to deliver an outcome

This role requires a wide range of strengths and capabilities, including:

• BS/BA degree or equivalent experience
• Understanding of how the Information Security Management (ISM) function operates
• Experience of balancing the demands of multiple customer groups
• Experience of working with high-performing Product teams
• Ability to create and maintain relationships with a wide range of stakeholders throughout the firm
• Exceptional communication skills

About Us JPMorgan Chase & Co., one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world's most prominent corporate, institutional and government clients under the J.P. Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
The health and safety of our colleagues, candidates, clients and communities has been a top priority in light of the COVID-19 pandemic. JPMorgan Chase was awarded the "WELL Health-Safety Rating" for all of our 6,200 locations globally based on our operational policies, maintenance protocols, stakeholder engagement and emergency plans to address a post-COVID-19 environment.
As a part of our commitment to health and safety, we have implemented various COVID-related health and safety requirements for our workforce. Employees are expected to follow the Firm's current COVID-19 or other infectious disease health and safety requirements, including local requirements. Requirements include sharing information including your vaccine card in the firm's vaccine record tool, and may include mask wearing. Requirements may change in the future with the evolving public health landscape. JPMorgan Chase will consider accommodation requests as required by applicable law.
Equal Opportunity Employer/Disability/Veterans
About the Team The Cybersecurity & Technology Controls group at JPMorgan Chase aligns the firm's cybersecurity, access management, controls and resiliency teams. The group proactively and strategically partners with all lines of business and functions to enable them to design, adopt and integrate appropriate controls; deliver processes and solutions efficiently and consistently; and drive automation of controls. The group's number one priority is to enable the business by keeping the firm safe, stable and resilient.
High Risk Roles (HRR) are sensitive roles within the technology organization that require high assurance of the integrity of staff by virtue of 1) sensitive cybersecurity and technology functions they perform within systems or 2) information they receive regarding sensitive cybersecurity or technology matters. Users in these roles are subject to enhanced pre-hire screening which includes both criminal and credit background checks (as allowed by law). The enhanced screening will need to be successfully completed prior to commencing employment or assignment.