Product Management Director - Express Scripts - Remote

Job Description: Director of Regulated Markets Communications

The job profile for this position is Product Management Director, which is a Band 5 Management Career Track Role.

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Role Summary:

The Director of Regulated Markets Communications is responsible for regulated communications associated with Medicare Part B and Part D, Medicaid, Marketplace (HCR) and state regulations. This team supports Medicare Prescription Drug Plan (PDP) enrollment communications and Pharmacy Benefit Management (PBM) delegated regulated communications, campaign and letter setup, and working cross-functionally to support operations, request for proposals (RFPs), and other strategic projects.

The role will be responsible for ensuring Regulated communications meet legal and compliance requirements as well as the needs of clients and business partners. This position will be responsible for a team of individuals that lead multiple projects and initiatives that reach across the organization as well as ongoing day-to-day product management. This role will require strategic planning, managing stakeholder priorities, overseeing delivery, execution and oversight of daily operations. This individual will work with cross-functional partners and leaders to build trusted relationships that enable business objectives to be met. The ideal candidate will have a broad based knowledge of Regulated Markets, a strategic mindset, the ability to influence and drive change and the capability to create and drive new processes. An effective leader will exemplify Cigna's high-performance culture and have the ability to operate in a sometimes ambiguous and high-paced environment. A successful candidate must be comfortable in an environment of dynamic change and evolution.

In its current capacity, the Director will be expected to manage a team of over 20 individuals (4 direct reports; ~ 16 indirect).

Essential Functions:

• Proven ability to work cross-functionally in development and execution of a comprehensive message and strategic marketing framework aligned to enterprise goals and in support of the needs of our clients.
• Provides expert content/professional leadership on complex assignments/projects.
• Drive development of process/systems enhancement's to meet Regulated Markets requirements and client's custom mandates
• Interact with clients and account team in support of team's SME communications and marketing guidance
• Support installation of new clients from the regulated communications perspective
• Ensure teams manage document creation and annual updates to member communications for setup as well as review annual guidance and CMS model communications. Collaborate internally to ensure updates are completed in a timely manner
• Optimize core business processes, introduce innovative ideas, and foster operational excellence across the organization
• Ensure PBM delegated communications to meet clients' contractual mandates & PGs - Anticipate, mitigate, and manage risk within team scope
• Build and nurture relationships with multiple departments including sales, marketing, and operations to develop product requirements and specifications.
• Exercises considerable creativity, foresight, and judgment in conceiving, planning, and delivering initiatives. Consider the possibility of new and different ways of doing existing tasks
• Uses deep professional knowledge and acumen to advise functional leaders about specific Regulated Communication topics
• Focuses on providing thought leadership within Product Management but works on broader projects, which require understanding of wider business.
• Lead, coach, and develop individuals to maintain a high performing team

Qualifications:

• Bachelor's degree preferred; MBA or other Masters level degree strongly preferred
• 10-14 years relevant PBM space experience required
• A result-focused executor, who brings discipline, drive, and accountability to ensure delivery of key initiatives
• Detailed knowledge and expertise of the regulated markets and the PBM industry
• Adept at working with senior leaders and developing key relationships
• Ability to work cross functionally with multiple departments to gain consensus and move projects and initiatives forward
• Experience in attracting top talent, building and developing effective teams.
• Able to synthesize regulations and present them to clients and account teams in an effective manner
• Demonstrated ability to set priorities including, but not limited to time management and organizational skills.
• Proven track record of delivering results of high quality.
• Successful results leveraging data and analytics to gain actionable insights that enable product/solution development and business growth
• Experience in managing and implementing large scale initiatives preferred
• Strong strategic, analytical, problem solving, and project management skills required
• Able to create a sense of purpose and meaning for the team that generates followership beyond their own personality and engages others to advance the company's greater purpose.
• Able to overcome resistance to ensure the appropriate outcome
• Naturally connects and builds strong relationships with others, demonstrating strong emotional intelligence and an ability to communicate clearly and persuasively

Required Competencies/Behaviors:

• Strong in strategy development, communication and execution
• Client centric / customer focused
• Ability to build strong relationships
• Ability to build and manage strong internal teams
• Demonstrate the ability to negotiate cross functionally to drive client issues to resolution
• Ability to manage work strategically, effectively anticipating/planning for client impact of internal and external influencers

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

For this position, we anticipate offering an annual salary of 142,100 - 236,800 USD / yearly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus and long term incentive plan.

We want you to be healthy, balanced, and feel secure. That's why you'll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you'll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, visit Life at Cigna.

About Evernorth Health Services

Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: [email protected] for support. Do not email [email protected] for an update on your application or to provide your resume as you will not receive a response.

Cigna has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.