Product Management Senior Analyst - Hybrid

Job Posting Title

Product Management Senior Analyst - Hybrid

Job Description Summary

The Product Management Senior Analyst provides expert content/professional leadership on complex Product Management assignments/projects. This position will be part of our Digital Services team, responsible for assisting with EDI and TPA platform positioning, product communications, coordinating with cross-functional partners, collaborating with the supply chain sales support team, partnering with Vendors/shared customers. and working with sales and account management for product growth; in addition to other items that may arise around product communication execution.

The position may lead projects or project steps within a broader project or have accountability for ongoing activities or objectives. The ideal candidate will exercise creativity, foresight, and judgment in problem solving with internal and external customers, Uses deep professional knowledge and acumen to advise functional leaders, focuses on providing thought leadership in understanding of wider business.

Essential Functions

• Lead Customer requests from first contact to installation
• Coordinate, Lead and document any meetings, demos, training, follow up with Customers and internal/external support teams
• Create customer billing for products
• Attend team meetings, as needed
• Support Core Sales and Strategic Team engagement for all customer onboarding initiatives by assisting with Sales Training or reviews on products
• Issue resolution for Products or Relationships between Vendors, Sales Team and Customer
• Assist in caring for the relationship with CSD and Vendors, raise information to Leadership
• Onboard customers to products; including requesting support from EDI, Credit, Contracts

Qualifications

• Bachelor's Degree preferred and/or 5+ years of equivalent project coordination, escalated customer support or product management experience
• Proficiency in using Microsoft Office applications
• Excellent verbal, presentation, and written communication skills required
• Proven leadership skills, team-orientation, and strong commitment to client service a must
• Ability to work on multiple tasks, prioritize, resolve complex issues, and have strong project management skills
• Ability to learn multiple internal reporting and analytic tools use advanced problem solving skills
• Work independently, as well as collaboratively
• Knowledge of PBM industry/Healthcare industry is desirable

* * * This is a hybrid role and will require the ability to work in person. * * *

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

About Evernorth Health Services

Evernorth Health Services, a division of The Cigna Group, creates pharmacy, care and benefit solutions to improve health and increase vitality. We relentlessly innovate to make the prediction, prevention and treatment of illness and disease more accessible to millions of people. Join us in driving growth and improving lives.

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: [email protected] for support. Do not email [email protected] for an update on your application or to provide your resume as you will not receive a response.

The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.