Product Management Senior Specialist

Job Title

Product Management Senior Specialist

Job Description

Summary of the role:

Navitaire, an Amadeus company, is constantly trying to evolve the way the world thinks about travel. We are challenging industry norms by providing flexible systems on which our clients can deliver unequaled booking experiences for their customers. With more than 50 customers worldwide, including may of the world's most successful hybrid and low-cost airlines, Navitaire offers a unique opportunity to make a large impact on the world of travel. The Business Analyst in the Navitaire Airport/Operations & Government Security Messaging product management group will work with existing and potential airline customers to identify business requirements, provide sales and implementation support, and identify business process changes. This position involves extensive collaboration with clients, industry organizations, and other teams to identify and address complex problems and to deliver solid, successful, and innovative products and solutions that support our customer's objectives.

In this role you'll:

• Perform business and systems analysis for new and existing messaging product initiatives
• Document and clarify business requirements and produce detailed user stories and acceptance criteria for complex messaging development efforts
• Provide ongoing collaboration with Navitaire Development, Quality Assurance, and Customer Support teams
• Address and respond to customer inquiries and issues
• Provide production and testing support to customers during implementation and after go-live
• Provide subject matter expertise within Navitaire on airport/operational and government security messaging functions:
  • Transportation, governmental, and industry security requirements: including but not limited to PNRGOV, iAPI, API messages
  • Airline industry practices and standards for passengers, ground handling, inter-airline connections, and baggage processing
  • IATCI, Inter-Airline Through Check-In
  • Passenger Name list, passenger reconciliation, and baggage messaging processes
  • Systems integration with various third-party components
• May support sales pursuits involving existing and new customers
• This role may also represent the Navitaire Airport/Operational & Government Security Messaging Team during customer implementation and upgrade projects including data or configuration collection
• Other related duties as assigned

About the ideal candidate:

• Education: Bachelor's degree or above preferred

• Previous experience in Business/Systems Analysis or Requirements Gathering / Analysis role
• Previous experience in root cause analysis
• Proven ability to solve problems and issues effectively
• Proven ability to write complex requirements documents using Agile Methodologies
• Excellent verbal and written communication skills
• Excellent interpersonal and facilitation skills
• Proven discipline to work independently in a dynamic, fast-paced environment
• Flexible work schedule; willing to travel
• Ability to assist in envisioning, designing, and drafting product requirements
• Ability to work with customers on-site and off-site

Preferred Qualifications:

• Knowledge of airline, facilitation, and/or travel industry business processes
• Knowledge of airline/travel industry practices and/or standards: IATA, PSC, Facilitation, IATCI

Diversity & Inclusion

Amadeus is an Equal Employment Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, childbirth, or a related medical condition), ancestry, national origin, age, genetic information, military or veterans status, sexual orientation, gender expression, perception, or identity, marital status, mental or physical disability status, or any other protected federal, state, or local status unrelated to performance of work involved.