Product Management Specialist

Company Description

Zayo provides mission-critical bandwidth to the world’s most impactful companies, fueling the innovations that are transforming our society. Zayo’s 133,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers. Zayo’s communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, and dedicated Internet access. Zayo serves wireless and wireline carriers, media, tech, content, finance, healthcare and other large enterprises.

Company Description

Zayo provides mission-critical bandwidth to the world’s most impactful companies, fueling the innovations that are transforming our society. Zayo’s 133,000-mile network in North America and Europe includes extensive metro connectivity to thousands of buildings and data centers. Zayo’s communications infrastructure solutions include dark fiber, private data networks, wavelengths, Ethernet, dedicated Internet access, and colocation services. Zayo owns and operates a Tier 1 IP Backbone and 44 carrier-neutral data centers. Through its Cloudlink service, Zayo provides low latency private connectivity that attaches enterprises to their public cloud environments. Zayo serves wireless and wireline carriers, media, tech, content, finance, healthcare and other large enterprises.

Position Description

The Zayo Product and Technology Team is looking for a Product Manager Specialist with experience in building and delivering customer-centric products and services. You will provide operational, analytical, and business support, collaborate on how to achieve the product vision, gather and define requirements, and translate those into functional specifications and user stories to drive the development life cycle from start to finish. 

You have a bias toward hands-on action and can break down complex problems into steps that drive product delivery. You will work with a diverse set of internal and external partners, building and maintaining relationships as well as own the product roadmap. An understanding of product management, service offerings, and experience developing products in a fast-paced, high-technology, multifaceted environment is crucial to your success.

The Product Management Team works closely with our operations, architecture, engineering, development, and go-to-market teams to guide services from concept to launch. As part of the Product Team, you will bridge the technical and business worlds as you deliver services that our customers love. You'll collaborate closely with Strategy and Innovation to build innovative features as well as package solutions. 

Responsibilities

• Bachelor’s degree in business, engineering, computer science or related technical field experience. 

• 1-3 years of experience working in a financial or operational analysis position is preferred. Telecom industry experience is preferred, but not required.

• Ability to write reports, business correspondence, procedure manuals, and prepare presentations and proposals with careful attention to grammar, spelling, and style with the audience in mind.

• Ability to effectively present qualitative and quantitative information and respond to questions from managers, employees, and coworkers.

• Active listening and the ability to communicate effectively and professionally via phone, electronic media, and face-to-face interactions.

• Proficiency in the MS Office suite of tools with an emphasis on Excel is required, including the use of common formulae and pivot tables. 

• Knowledge of Salesforce.com platform is a plus, familiarity with data management is required.

• Ability to solve practical problems and deal with a variety of variables in dynamic situations.

• Ability to synthesize complex or diverse information; collect and research data; utilize intuition and experience to analyze data.

• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

• Ability to view issues and concerns from multiple perspectives while keeping the ‘big picture’ in focus. Understands business implications of actions and decisions.

• Requires an individual who is detailed oriented with superb organizational skills and the ability to prioritize. 

• Monitors and checks own work for accuracy and quality.

• Requires an ability to be flexible and adaptable with work schedules and demands to meet strict deadlines under no or minimal supervision. 

• Ability to work independently or on a team, support team objectives, take initiative, and promote a positive team spirit.

Qualifications

• Bachelor’s degree in engineering, computer science or related technical field experience.

• CPM, CSM, PMP Certification, Agile Certified Product Manager / Owner Certification & MBA a plus. 

• 1+ years of hands-on product management experience throughout the entire product life cycle including inbound and outbound functions – ideation, concept, evaluation, prioritization, development, go-to-market, launch, and growth

• 1+ years of prior experience as a Product Manager for a Telecommunications, SaaS and/or Services Product

• Experienced in Agile/Lean development methodology with experience as product owner, including experience with Tools associated with Agile Development including Jira, Aha!, or similar

• Experience in back-office applications used throughout entire customer journey including sales automation (e.g. SFDC), web/mobile analytics (e.g. Google Analytics), product analytics (e.g. Amplitude), or CRM systems (Siebel)

Base pay range: $58,100 - 77,400, commensurate with experience.

Benefits, Rewards & Wellness

• Excellent Health, Dental & Vision Insurance

• Retirement 401(k) Savings Plan

• Fitness membership discounts

• Generous paid time off policy including paid parental leave

Zayo provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, provincial or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.