Product Manager

Who Are We?

M3 is a Top 150 Workplaces winner named by the Atlanta Journal Constitution! Employee-owned, family-oriented, and a great place to grow your career, our company-wide personal commitment to both clients and employees is simple: do the right thing and invest in long-term relationships. Together, we work to provide the highest standard of financial services and technology to deliver on our mission to drive hospitality company success. M3 helps make hospitality companies successful through technology that drives financial performance.

Our hotel accounting software is used and trusted by the biggest names in the hospitality industry. We are looking for talented professionals to join our team!

We're located in a beautiful and modern new building with the Headquarters in Gwinnett County, GA just off I-85. Our office is complete with an employee gym, bright, open work spaces, and games in the break room (pool, shuffle board, video games).

Compensation and Benefits: 

M3 offers a strong benefits package including 100% employer paid medical as well as dental, and vision for the employee and family; life, long and term disability, and Long Term Care insurance that the company provides free of charge; 401k with a 6% match; three weeks paid time off; discretionary profit sharing; a great culture, and competitive salary.  We are a certified Drug Free Workplace and Equal Opportunity Employer. 

Description Summary: The Product Manager is responsible for product planning, delivery, and communication throughout the product lifecycle. They develop a vision and roadmap for products based on input from internal stakeholders, customers, market research and their own industry insight.
The ideal candidate will have a keen eye for gaps in SaaS based product offerings and an innovative mindset for filling them. This person should be a highly skilled market analyst with a proven ability to strategize the full lifecycle of a product, from conception to release. A confident leader who can guide cross-functional teams in the creation of products that improve customer experience and grow market share.   

Essential Duties:

The duties listed below are the essential functions of this position, and they may change as the needs of the company demand. All associates are expected to do what is necessary to get the work done and to cooperate fully with their supervisor’s requests for additional or altered duties. 

• This person becomes the key stakeholder in defining the vision of the product and the overall goal for the teams they manage.
• Understand the needs of customers/users through interaction, networking and regular communication.
• Analyze customer needs and current market trends to identify gaps in product offering.
• Drive the execution of all processes in the product lifecycle, including product and market research, competitor analysis, planning, positioning, requirements, and roadmap development.
• Create product strategy documents that describe business cases, high-level use cases, technical requirements, revenue, and ROI.
• Decrease churn by managing all stakeholders’ expectations.
• The product manager makes recommendations to executives on prioritization and updates executives on a weekly/ monthly basis.
• The product manager holds planning meetings at the beginning of each release to discuss the vision, goals, overview of functionality and scope.
• The product manager spends time with the business analyst/ backlog owner to ensure they have a level of understanding of what the requests are and begins developing the layout.
• The product manager spends time with the system architect to discuss the end goal and vision of the product.
• The business analyst/ backlog owner creates the requirements and the product manager reviews throughout the process and ultimately is the final approval of the requirements
• The product manager spends time with QA explaining the overall requirements and system dependencies for QA to begin creating appropriate test plans.
• The product manager participates in product demos with QA when development delivers features to ensure requirements are met.
• The product manager helps facilitate internal training across departments, helps keep positive communication flowing internally, and makes announcements about releases during monthly gatherings.
• This position supervises Product Owners and Business Analysts assigned to this product, including recruiting, training and development, performance management, corrective action, motivation, task oversight and if necessary, termination of employment in conjunction with Human Resources.
• Other duties as assigned.

Education/Training/Experience:

• 5-10 years of experience in a directly related position focused on SDLC.
• Bachelor’s Degree in Computer Science or Engineering strongly preferred; or an equivalent combination of directly related experience and education. 
• SaaS experience within the hospitality industry preferred.
• Solid technical background with understanding and/or hands-on experience in software development and web technologies.
• Excellent client-facing and internal communication skills.
• Excellent written and verbal communication skills.
• Solid organizational skills including attention to detail and multi-tasking skills.
• Strong working knowledge of Microsoft Office, project and both CMMI and agile development tools.
• Skilled at meeting facilitation and presentation.
• Strong time management skills and project management skills.
• Must thrive in a fast-paced, time-compressed, and dynamic environment.
• Must be able to see the bigger picture and understand the impact of projects on the various roadmaps.
• This position requires regular attendance, punctuality, and the ability to work a full-time position during normal office hours as well as some time on weekends and evenings when project needs, or scheduling requirements dictate the need.
• This position requires the ability to work in an office setting, sitting at a computer workstation, with the ability to work the majority of the day using the computer, telephone and basic office equipment.
• This position requires excellent interpersonal skills with the ability to communicate articulately.
• Must have strong written and verbal skills in English.
• Must have knowledge of a variety of computer software applications in word processing, spreadsheets, database, and presentation software (MSWord, Excel, Access, PowerPoint) Specific certifications and trainings adding to the global experience of this profession are welcomed and desired.
• Experience supervising others in a leadership capacity highly desired.
• Must be able to build and maintain positive business relationships with co-workers and other business contacts.
• Specific certifications and trainings adding to the global experience of this professional welcomed and desired.

Physical Requirements:

• Ability to sit and/or stand for extended periods.
• Ability to perform work on a computer for extended periods.
• Ability to work in the office regularly, or pivot to working at home should emergency situations arise.
• Ability to travel in representing the company’s interests required
• Ability to attend work per assigned schedule and attend meetings with excellent attendance and punctuality.
• Ability to bend and lift up to 25 lbs.