Product Manager

Description
Who we are
Hi, we are Carbyne. We are on a mission to help emergency call centers save lives every day. As the leader in emergency collaboration technologies, we're building a platform that brings game-changing capabilities to people in crisis, such as live video, instant chat, and location tracking. Our platform unifies the flow of life-saving information to emergency call centers, so they can handle emergencies faster than ever, and get to the right people, at the right place, at the right time. We currently provide services to over 400 million people in over eight countries around the world, and partner with Google, Cisco, Amazon, and Microsoft to deliver life-saving technologies. Want to join our mission-driven team? Read on.
Headquarters: New York City, New York
Current Headcount: 180 People and counting....
Carbyne Website
Carbyne Corporate Video
New-Orleans Video
Carbyne APEX Launch in RioCOG
Techcrunch article: Carbyne raises $56M Series C
About the role:
As a Product Manager at Carbyne, you will be responsible for the entire life cycle of the product and will work with engineering, design, sales, customers, and other internal stakeholders to execute on Carbyne's vision. You will identify opportunities, create and execute on the product roadmap, as well as define, scope, and work with developers to make your ideas come to life. Our perfect candidate brings a blend of business vision, technical knowledge, and focus on execution. We are building something that will have a material impact on people and save lives, we are in a rapid phase of growth and looking for someone who thrives in a fast-paced environment and loves building things that matter.
This role can be located in NY or on the East coast.
What you'll be working on:

• Lead Carbyne's efforts to develop innovative product solutions that meet the needs of the market
• Synthesize feedback from customers, competitors, partners, and market trends to create business problem statements for new and existing products and services
• Collaborate with other product managers, marketing, and pre/post sales teams to achieve product success
• Handle customer and market discovery, requirements gathering (MRDs and PRDs), and regulations
• Create user stories, refine requirements, and work with engineering teams to create software
• Work with cross-functional teams to launch the software that was created
• Own the product roadmap, use case prioritization, and feature definition

Requirements

• 5+ years of experience in SaaS product management as a PM or PO.
• Working experience in PSAPs or in the public safety sector.
• Excellent written and verbal communication skills with the ability to present complex information in a clear and concise manner.
• Action-oriented with an ability to leverage collaboration skills and initiative to get things done.
• Experience in Agile development methodology.
• Experience in managing multiple stakeholders, both internal & external.
• Willingness to travel for client visits.
• Ability to build relationships and influence outside of the authority.

Bonus points for:

• Expertise in voice platforms, specifically VoIP and SIP for and cloud-native services.
• Experience with UCaaS, CCaaS and/or CPaaS.
• Background in the 911 industry - i3, ESINet, Call taking, CAD, ANIALI, CAMA trunk, NG9-1-1 architectures, and product/solution ecosystem within the public safety sector.
• An understanding of i3 standards and interface specifications including MSRP, PIDF-LO, SIPREC, and NGCS parameters.

What else we're looking for:
Carbyne's responsibility is great, and so are our people. People at Carbyne choose us because they see how much each person matters, contributes, and counts.
We're a mission-driven team with a strong set of values. We take them pretty seriously here at Carbyne, and want to make sure that anyone who joins our team takes them seriously, too. If you grabbed coffee with any of our team members, you would see that we:

• Excellence - Thrive to create great things. Mistakes create innovation, collaboration and authenticity - people can be themselves - ask any questions, see mistakes as opportunities to learn, to get better.
• Responsiveness - Adaptive to new situations, new people, clients expectations, solving problems fast and together.
• Simplicity - Listening, thinking, smart solutions, tools that work for you and for our customers, Services which warms the heart, Delivery that makes the complex simple.
• Warmth - To collaborate with our internal teams and partner with our clients, we must show our empathy, warmth, and mutual respect. It's a big part of who we are at Carbyne.
• Reliability - Everyone takes responsibility and is very proactive.
• Tech forward, to keep people first - Our consistent, unyielding drive to iterate and improve is linked to our desire to manifest real change for the people who use our tools every day.

With Carbyne, Every Person Counts.
Benefits
As a member of the Carbyne team, you can expect:

• Comprehensive health insurance
• 401k, matching up to 4% of your salary
• 12 weeks of full payment for maternity leave
• Unlimited vacation days
• Competitive options plan
• Reimbursement for internet and phone expenses
• One-time budget for purchasing home office settings
• Reimbursement for commuter expenses (if you work in the office)
• Unlimited Udemy courses
• Meal plan ($13/day)