Product Manager

Who We Are

Cross River is a highly profitable fast-growing financial technology company recognized for the third year in a row by CB Insights as one of the 250 best global fintechs. Our comprehensive suite of innovative products powers financial solutions with a strong focus on regulatory compliance for our partners and their millions of consumers around the world.

We are on a mission to build the infrastructure that propels access, inclusion and the democratization of financial services. While our company has tripled in size over the last three years, our strong sense of purpose led Cross River to be named to American Banker’s list of Best Places to Work in Fintech for the last 4 consecutive years. The reason for this success is simple --- our nimble, adaptive, and collaborative family culture lives in every member of our growing team. Together we are at the forefront of technology and innovation in financial services and we invite collaborative and motivated high performers to join our rapidly expanding team.

What we’re looking for:

We’re looking for a Product Manager who can take on existing products, features, and processes, and help connect customers to real value, in support of our larger vision and strategy. You’ll discover and define the customers, their problems, and find how we can solve them in ways that are viable and sustainable for the business.

Responsibilities:

• Take on ownership of well-defined areas with clearly-defined outcomes for the work, such as an existing feature or smaller product
• Closely collaborate with business units such as Business Development, Legal, and Compliance, Engineering, Operations & Policy
• Manage product backlogs and definition in the form of user stories, requirements, or other forms as needed by those teams
• Work closely with customer-interfacing teams to track our customer needs and ensure they’re being addressed, and help communicate our roadmap and timelines back to the customer
• Leverage market research, internal data, client feedback, and customer insights to identify opportunities for future enhancements
• Create metrics to track progress towards product objectives, and to measure the health of the business

Qualifications:

• 1-2 years previous product management or equivalent experience.
• Relevant experience in adjacent fields, like development, design, customer service, project management, and so on, is highly desired.
• Ability to get things done in ambiguous, shifting, and challenging situations
• Ability to manage varied and broad stakeholder groups
• Ability to build consensus and lead without authority

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