Product Manager

You Lead the Way. We've Got Your Back. At American Express, we know that with the right backing, people and businesses have the power to progress in incredible ways. Whether we're supporting our customers' financial confidence to move ahead, taking commerce to new heights, or encouraging people to explore the world, our colleagues are constantly redefining what's possible - and we're proud to back each other every step of the way. When you join #TeamAmex, you become part of a diverse community of over 60,000 colleagues, all with a common goal to deliver an exceptional customer experience every day.

It takes exceptional people to build outstanding products.

We've built one of the most respected service brands in the world by crafting products that set the standard for ease, convenience, security and innovation. Our product managers are at the center of it all, collaborating with business leaders, partners and engineering teams to shape the products of the future. If that fits your career vision, look no further.
Focus:

The Global Accounts Receivables team is a part of the Enterprise Platforms Center of Excellence (COE). The team plays a key role in the development of New Card Products, Benefit Programs, Lending and Commerce initiatives that help grow revenue, deepen customer engagement and increase member value. The team drives the development of products and software that deliver on business growth while growing speed to market and modernizing AR. The team is also responsible for improving customer experience through development and improvement of AR capabilities.

The Global AR Software Product Management team is looking for a passionate and driven software Product Manager to lead the transformation of Account Receivable capabilities for the Core Card Platforms and help us build our next generation of technology assets. The primary focus area for this role will be the Global AR Big Data Platform.

How will you make an impact in this role?

As a key link in the product development process no two days here will be the same, but there are some things you can count on doing:

• Work with customers, key stakeholders, and partners to define a product vision and strategy
• Understand and apply new trends and competitive standard methodologies into product roadmap and requirements
• Translate product roadmap into well-defined product requirements/user stories and acceptance test criteria.
• Work closely with the design and technology teams to develop, test and deliver defined capabilities
• Perform Demos and Launch Announcements with key team members to demonstrate success and metrics of improvement.
• Partner with international AR peers to drive capability modernization and market adoption of platform capabilities where appropriate.
• Support development of appropriate tracking and reporting to settle product performance
• Enable analytics drive decision making. Produce return on investment analyses and optimization recommendations for roadmap.
• Review existing products and workflows for modernization opportunities.
• Champion, support and implement agile principles.

Minimum Qualifications

• Bachelor's Degree required; Bachelor's (or comparable experience) in computer science, engineering or a related technical discipline.

Experience/Competencies

• demonstrated ability in Software Product Management, Business Analysis or Product Ownership.
• Experience building/using Big Data, Analytics and AI products.
• Knowledge of Bank Accounts Receivable, Credit, Lending or Payment Products is preferable
• Experience with BDD, scaled agile, and scrum software development methodologies.
• Familiarity with one or more programming languages and software integration patterns preferred.
• Enthusiasm and passion for great products and services and an ability to articulate product vision and functionality.
• Can decompose abstract information into significant and detailed business features and user stories.
• Ability to separate technology requirements and constraints from core business value.
• Problem solving, organizational and analytical abilities.
• Ability to research and analyse data to use in decision making.
• Team skills, including ability to establish and maintain effective working relationships with all levels within organization, internally and externally.
• Strong written & verbal communication.
• Project management skills; ability to prioritize and complete tasks.
• Ability to handle scope against team capacity.

We back our colleagues with the support they need to thrive, expertly and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.

If the role you are applying for is designated as hybrid or onsite, you will be required to demonstrate that you have completed your primary COVID-19 vaccination series (i.e., 2 doses for Moderna/Pfizer and 1 dose for J&J) in order to work in or visit any of our offices. This requirement is subject to legally required accommodations.

Employment eligibility to work with American Express in the U.S. is required as the company will not pursue visa sponsorship for these positions.

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, age, or any other status protected by law.