Product Manager

Position:

Product Manager

Job Description:

SUMMARY

Manages life cycle product planning activities and high quality delivery of new products, enhancements, and releases to market for the Optimal Blue PPE platform. Defines product roadmap to meet market requirements in support of product line strategy by considering position in life cycle, product profitability, pricing strategies, client satisfaction, and sales success rate. Provides oversight in the analysis of business and user needs, documentation of requirements, and translation into proper system requirement specifications.

RESPONSIBILITIES

• Manages product roadmap by ensuring changes in market, business priorities including integration needs, and technology advancements are reflected. Presents status updates at bi-monthly sprint review meetings and quarterly updates to the Product Committee stakeholders.
• Demonstrates leadership by establishing and articulating a clear vision of success and how goals and objectives will be achieved.
• Prepares and presents product plans. Identifies risks and challenges, opportunities and growth strategies, business integration needs, and retirement plans.
• Prepares and presents product roadmap reviews as well as providing product's general strategic direction.
• Uses knowledge of systems and industry requirements to project development needs or systems modifications.
• Prioritizes as necessary to execute against plan throughout the year. Determines release dates.
• Understands the product's profitability and where the product fits within the overall profitability strategy for Optimal Blue.
• Provides content for product roadmaps, ensures timely delivery, and provides business reasons for any changes/revisions made to roadmaps.
• Assigns and monitors the work of team, providing technical and analytical support and direction. Interfaces with external clients or field-based employees on technical matters as needed.
• Engages and interacts with clients during feedback sessions, focus groups, user groups, and requirements gathering sessions.
• Practices open and honest communications with clients.
• Acts as product launch manager when appropriate for new products or rollouts of major releases.
• Collaborates with senior management to provide content for market messages, sales collateral, and as needed RFPs (request for proposal).
• Completes business scope documents and defines and documents user personas for individual products.
• Manages technical aspects of projects and is responsible for oversight of vendors and subcontractors.
• Identifies areas where continuous improvement can be applied, implements the change and measures the level of improvement.
• Manages vendor relationships key to product delivery.
• Collaborates with vendor support managers for oversight and maintenance of all secondary and support vendor relationships.
• Coordinates and facilitates pilot activities acting as primary contact with client, securing pilot agreement, and monitoring progress. Determines success criteria and recommends "go or no go" decision.
• Acts as escalation point for client issues that require product change resolution (does not include standard problem escalation process).
• Determines and approves, in collaboration with product leadership, all service level agreements (SLAs) related to products and includes with business scope documents.
• Works closely with development teams to review enhancement requests for strategic value and align resources to high priority project.
• Presents product information and industry thought leadership to external audiences in webinars and client conferences.
• Provides presentations to clients during business reviews, prospect briefings, and internal group meetings.
• Performs other related duties as assigned.

MINIMUM REQUIREMENTS

• Bachelor's degree in Business, Computer Science, or the equivalent combination of education, training, and work experience.
• Requires 5+ years of experience in the financial services industry as well as some client relationship management or consulting services experience.
• Requires experience in mortgage originations or secondary markets industries.

PREFERRED QUALIFICATIONS

• Thorough knowledge of Optimal Blue products supported
• Requires general business skills, industry knowledge, financial management and planning skills, long-term vision, and executive presence
• Effective presentation and interpersonal skills
• 2+ years of working within or alongside Agile Scrum software development teams
• Proficiency in business modeling and requirements definition disciplines
• Excellent skills in communicating ideas both verbally and in written form in a clear, concise and professional manner
• Ability to utilize judgment in decision making process and decisions related to job tasks
• Ability to communicate effectively with all levels of management in an organized, professional manner
• Client relationship management skills, understanding and focusing on clients' needs, establishing credibility and building positive, professional, relationships with clients
• Team skills, including ability to establish and maintain effective working relationships with all levels within organization, internally and externally
• Requires strong time management skills, attention to detail, and must be resourceful
• Analytical, problem solving skills
• Proven project management skills of multiple large and/or complex projects (i.e., projects involving many activities and deliverables or that have a major impact risk/value to the organization)
• Leadership and negotiation skills
• Flexibility, versatility, dependability

EEO Statement:

Black Knight is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, disability, age, and protected veteran or military family status. Our employees' diversity is our strength, and when we embrace our differences, it makes us better and brighter. Black Knight's commitment to inclusion is at the core of who we are, and motivates us in how we do business each and every day.

Location:

Plano, TX

Time Type:

Full time