Product Manager

The Purpose of the Product Manager it to create innovative customer experiences and manage initiatives that drive growth for Baker Hill's software platforms. The Product Manager is an analytical and strategic thinker who will develop processes to improve workflow and communication, manage and develop a small team, and ensure our roadmap is continually optimized to drive subscriber growth and retention. The role includes increasing the profitability of existing products to driving the creation of the product strategy and execution for new offerings across the product life cycle. The PM will be directly responsible for gathering intelligence from sales, marketing, customers and prospects to set the strategic vision and lead the execution of incorporating innovative features associated with new technologies. This is an important strategic role and requires the oversight of the new technology roadmap, creation and/or the commercialization and implementation efforts across multiple stakeholders to ensure successful and seamless delivery and adoption of Baker Hill's financial software platforms.

Essential Functions

• Understands key commercial banking, small business, and consumer lending operations and credit analysis and can listen to banking client requests, understand the need, and communicate that need to others within the organization.
• Collaboratively sets the vision and direction for new banking and risk management technology products and is responsible for bringing the new products to market through the execution of a successful, innovative and deliberate go-to-market strategy.
• Supports the development and implementations of a company-wide new technology go-to-market plan, working with multiple departments to execute.
• Supports strategic planning by developing goals and objectives for tactical execution of the full product life cycle.
• Establishes/implements new strategies to meet internal & external client needs. Leads process to ensure requirements are fulfilled.
• Ensures that sales and marketing channels and New Business Development support are ready and able to effectively sell and support existing and new product lines.
• Works closely with client account leaders, operations management to analyze and understand external customer needs to establish and execute key management goals.
• Directs, motivates and works collaborative with other product managers, the team as a whole and others within the company.
• Provides excellent analytical, problem-solving, decision-making and leadership to ensure promotion of critical intelligence required to promote and position new, marketable products and services.
• Works closely with Operations, Project Management, and IT teams to coordinate all cross-functional project activities and ensures deliverables are accurate and meet customer requirements.
• Oversees the gathering of competitive intelligence and is a market trend expert.
• Oversees process for defining priorities around commercialization and ensuring realistic plans, dates and resources for implementation and operationalization are in order.
• Create, manage, and execute the product roadmap to meet business goals
• Ability to develop clear, succinct, articulate user stories and requirements
• Work closely with the UX, Design, and Engineering teams, identifying dependencies and managing the flow of information to all groups
• Assisting in creating ROI analysis on new project opportunities, to prioritize discussions
• Communicate with project stakeholders and other appropriate parties to ensure that business requirements are being met and initiatives are completed to specifications, on time, and with all appropriate approvals
• Collaborate cross-departmentally to conceive of, define, and develop new features and functionality to increase conversion and growth and support business goals
• Conduct market research and competitive analysis to continually identify ways to grow the user experience

Requirements

• 4-year degree minimum, MBA a plus
• Minimum 3-5 years' experience in commercial banking or product management
• Sound understanding, and a curiosity about emerging technologies
• Team player with experience working in a fast-paced, agile environment
• Solid communication, critical thinking, problem solving, project management skills required. Impeccable attention to detail.
• A self-directed person who operates with passion, urgency, focus, and discipline
• Adept at developing business relationships at the Executive level, yet comfortable engaging in technical discussions with developers.
• Results focused with a proven track record of success, as you will be required to deliver results immediately.
• Fast learner, who applies creative and unconventional solutions to new and complex problems.
• Ability to plan and manage at the strategic level, but experienced in rolling up your sleeves and do whatever is necessary.
• Strong strategic planning and analysis skills in sales, marketing, and business strategy