Product Manager

Ready to be a Titan?
ServiceTitan has ambitions to become the "Operating System of the Trades". We are passionate about bringing innovative solutions to traditional problems and workflows. We spend every day working to deliver the best experience possible to the hard-working professionals of the Trades (HVAC, Plumbing, Electrical, etc.). We are looking for a Product Manager with a 10x impact mindset and a track record of driving new product features from concept to successful launch, market adoption, and customer outcome realization. This Product Manager will help set the bar for best-in-class Pricebook and Sales Technician Workflow capabilities, with a keen eye on superior customer experience and automating the product journey. This PM's contributions will help reshape the capabilities of the Pricebook and enable our customers to establish the next generation of best practice processes for their teams, field workers, and their customers. The Pricebook product is critical to our customer's operations, offers an outsized impact on their business growth, and lives at the heart of our software.
ServiceTitan is looking for an experienced Product Manager with a strong technical background and a track record of driving new products and features from concept to successful launch, market adoption, and value realization. This is an integral, highly-visible role with the opportunity of making a huge impact for ServiceTitan and our customers. This position will be responsible for developing and launching features related to the point-of-sale experience for residential and commercial service providers and their customers.
The portfolio of point-of-sale products includes:

• Pricebook - the organizational and sales hub of trade businesses
• Pricebook Pro - a high-performance Pricebook designed to increase revenue and save time for our customers through AI, Automation, and product content assets
• Pricebook Connect - a content platform delivering new items, ongoing content updates and enhancements, as well as third-party vendor & supplier integrations
• Support Estimates and Proposals - Optimize our features around the principle of good/better/best Estimates to help technicians close more sales
• New Products and Features on the roadmap to innovate the point-of-sale and procurement experiences through intuitive designs, AI, and automation.

These products are tightly integrated with other products on ServiceTitan's platform including Inventory Management, Procurement, Accounting, etc, and will offer close collaboration with those product teams. This role requires strong drive, technical understanding, effective communication, and best practices to deliver phenomenal value and delightful experiences to our customers.
What you'll do:

• Develop and execute the strategic vision for point-of-sale products for our residential and commercial service providers including ServiceTitan Pricebook, Pricebook Pro, and Connect.
• Make that vision a reality by getting buy-in from key stakeholders internally and externally.
• Drive roadmap planning while properly assessing impact and conducting effective discovery to maximize product and feature success.
• Liaison between the product team and internal teams to identify product gaps, develop requirements, and communicate roadmap.
• Work closely with our designers, engineers, product marketing, and strategy teams to perform UX research, design exploration, usability testing, and launch impactful products & features.
• Demo new features to prospects and customers, organize internal and external feedback, and manage beta releases.
• Work with clients and 3rd party integration partners in assessing needs, defining requirements, and obtaining leadership buy-in.
• Assess customer escalations, and impact on the roadmap and allocate resources accordingly for resolution.
• Collaborate with the R&D team to prioritize product defects/bugs and provide guidance to the development team on expected behavior.

What you'll bring:

• 3-6 years experience, with at least 2 years in a product management role
• Strong analytical abilities and prior experience with building business cases, data analysis, and problem-solving
• Strong technical background desired
• Database and dataset-based product experience a strong plus
• Strong organizational, written, and oral communication skills
• Self-starter that thrives in an entrepreneurial, fast-paced environment with the demonstrated capacity to lead, motivate and work well with others
• Proven ability to multi-task and manage multiple projects at a time while paying strict attention to detail
• Intelligent, quick thinking, and fast learning team player
• Prior experience in taking a product from concept to successful launch is a plus
• SQL experience a plu
• Mobile experience a plus
• Familiarity with SaaS business models and/or UX/product in SalesTech or digital point-of-sale systems is a plus

Be Human With Us:
Being human isn't about checking every box on a list. It's about the experiences we have, people we meet, and the perspectives we share. So, if you have the skills but are hesitant to apply because of your background, apply anyway. We need amazing people like you to help us challenge the conventional and think differently about the problems that we're solving. We're in this together. Come be human, with us.
What We Offer:
When you join our team, you're not just accepting a job. You're making a career move. Here's how we'll support you in doing some of the most impactful work of your career:

• Flextime, recognition, and support for autonomous work: Flexible time off with ample learning and development opportunities to continue growing your career. We offer a comprehensive onboarding program, leadership training for Titans at all levels, and other programs and events. Great work is rewarded through Bonusly, peer-nominated awards, and more.
• Holistic health and wellness benefits: Company-paid medical, dental, and vision (with 100% employer paid options and 90% coverage for dependents), FSA and HSA, 401k match, and telehealth options including memberships to Headspace, Galileo, One Medical, Ginger and more.
• Support for Titans at all stages of life: Parental leave and support, up to $20k in adoption reimbursement, on demand maternity support through Maven Maternity, free breast milk shipping through Maven Milk, pet insurance, legal advisory services, financial planning tools, and more.

At ServiceTitan, we celebrate individuality and uniqueness. We believe that the convergence of fresh perspectives and experiences from all walks of life is what makes our product and culture so great. We strongly encourage people from underrepresented groups to apply. We do not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws.
ServiceTitan is committed to fair and equitable compensation for all of our employees. We thoughtfully consider a wide range of factors when determining individual compensation. The expected salary range for this role is between $102,000 - $147,000. Actual compensation for an individual may vary depending on skills, performance over time, qualifications, experience, and location. In addition to the base salary, the total compensation package also includes an annual bonus, equity and a holistic suite of benefits.