Product Manager

Who is Kyros?

Kyros is a venture-backed Minneapolis-based start-up that is revolutionizing the way that recovery services are delivered and managed. Our technology-enabled workforce solution provides instant access to a curated network of peer recovery specialists and recovery resources for individuals suffering from substance use disorder while simultaneously streamlining and automating critical administrative functions to enable service expansion and increased accessibility.

Position Summary: The Product Manager serves a critical role, helping to bring our vision of making recovery from substance use disorder possible for everyone. This role will interface at all levels and departments of the company, as well as external constituents, to understand the market and specific needs of the individuals we serve. They’ll use the context gleaned through these activities to define a product roadmap, create features/epics in service to that roadmap, and prioritize the team backlog to streamline the execution priorities, all in support of Kyros’ overall strategy and business objectives.

Essential Duties and Responsibilities: To perform this job successfully, an individual must be able to perform the following satisfactorily; other duties may be assigned.

• Immerse yourself in the market by interfacing with internal and external audiences to understand the competitive landscape in which we operate, and the user personas we serve.
• Partner with customer-facing teams, product researchers, designers, data analysts, and engineers to imagine and bring to life the digital experiences that will be most meaningful to our constituents.
• Continually groom the product backlog to ensure the development team(s) are working on the highest priority items that will deliver the most value to constituents.
• Define the product requirements for your assigned product(s) by writing clearly articulated epics & stories, with clear acceptance criteria.
• Participate and/or lead agile ceremonies such as sprint planning, sprint demos, sprint retrospectives, refinements, and estimation sessions.
• Participate and/or lead go-to-market activities by ensuring operational, sales, and market readiness.
• Serve as a subject matter expert regarding your assigned product(s), showing responsiveness to questions, ideas, and feedback from internal and external partners.
• Contribute to helping us implement product management best practices and processes.
• Conduct “build-buy-partner” analysis to help determine which capabilities should be built internally vs purchasing or partnering externally.

Competencies: To perform the job successfully, an individual should demonstrate the following.

• A passion for Kyros’ mission and a desire to build an industry-changing tech platform that positively impacts people’s lives.
• Highly collaborative, with an ability to build positive cross-functionally relationships across the organization, as well as with external partners and customers.
• Strong communicator, comfortable presenting in front of groups to evangelize the product, train stakeholders, participate in sales processes, etc.
• Comfortable interfacing with customers, users, and market-facing staff to build empathy, solicit ideas, and gather feedback to inform the product roadmap.
• Flexible in approach, with ability to adapt to an evolving market in a fast-paced, quickly growing startup.
• Experience in agile development methodologies, including feature/user story definition, backlog grooming, prioritization, and agile ceremonies.
• Ability and desire to work in-office consistently on most days.

Education/Experience

• Bachelors degree from a four-year college or university
• Minimum of 3+ years of experience working as a Product Manger, preferably on Saas or marketplace products.
• Experience in healthcare, banking, and/or work-force management technology product/services a plus.

Supervisory Responsibilities: This job has no supervisory responsibilities.

Computer Skills:

• Atlassian Suite: Especially Jira and Confluence
• Google Suite
• Slack
• Microsoft Office
• Zoom

Certificates and Licenses:

• None required, but a certification in Pragmatic Marketing or other Product Management framework is a plus.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This is an in-office role. The noise level in the work environment is usually moderate.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit. The employee is frequently required to use hands to finger, handle, or feel and talk or hear. The employee is occasionally required to stand and move around for work. The employee must be able to lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision.

The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor.

Equal Employment Opportunity

We’re proud to be an equal opportunity employer and welcome our employee’s differences, regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or Veteran status. Difference makes us better. Join us.