Product Manager

BetterCloud is the market leader for SaaS Operations, enabling IT professionals to transform their employee experience, maximize operational efficiency, and centralize data protection. With no-code automation enabling zero-touch workflows, thousands of forward-thinking organizations like HelloFresh, Oscar Health, and Square now rely on BetterCloud to automate processes and policies across their cloud application portfolio.

With 10+ years of experience pioneering the SaaS Operations movement, BetterCloud now serves the world’s largest community of SaaSOps experts. As host of Altitude, the industry’s leading SaaSOps event, and publisher of The State of SaaSOps Report, the category’s definitive market research, BetterCloud is recognized by customers (G2) and leading analyst firms (Gartner and Forrester) as the market leader in SaaS Operations Management.

Headquartered in New York City, with a large presence in Atlanta, GA, as well as innovation hubs & remote talent across the U.S. BetterCloud is backed, among others, by some of the best technology investors Vista Equity Partners, Warburg Pincus, Bain Capital, and Accel.

We are a high energy, fast-paced technology company that is seeking an enterprising  Product Manager to join our team.  In this role, you will be an integral part of a cross-functional product team consisting of product design, product marketing, product operations and engineering, and your mission will be to bring to market world-class solutions for discovering, managing, and securing SaaS applications.  

About You

• 3+ years of product management experience
• Demonstrates the ability to drive cross-functional KPIs and prioritize based on a blend of quantitative findings and qualitative research
• Proven experience translating customer problems into a well-defined roadmap and use cases that can be consumed and executed by design and engineering teams  
• Experience working in a continuous delivery environment using Agile/SCRUM methodologies
• A storyteller who enjoys sharing product knowledge and customer stories as a way of influencing others 
• Excited by challenges of scale in taking a product with critical mass to the next level 
• Superb written and oral communication skills, with an ability to handle both executive-level discussions as well as functional/technical deep dives
• Enjoys meeting with customers, building external relationships, and evangelizing their products 
• Leadership through influence rather than organizational structures. Proven ability to motivate, lead, and collaborate with cross-functional product teams and manage interactions across engineering, design, marketing, and operations
• Positive, action-oriented attitude, open to ideas from all

What You’ll Do 

• Develop a deep understanding of our users, customer journeys, competition, technology, team, and internal business strategy/goals
• Translate product strategy into well-written business requirements, using qualitative and quantitative data effectively to inform product direction and prioritization
• Manage and prioritize the product backlog
• Manage the product lifecycle from strategic planning to tactical activities
• Work with product marketing to develop pricing, positioning, and messaging
• Serve as a product subject matter expert for sales, sales engineers, customer success, support, and professional services
• Meet with customers for user research into your initiatives, share our product vision and roadmap, and serve as a product expert

What we offer

• Competitive salary + stock options
• Full benefits package
• Career growth working closely with our Chief Revenue Officer

We have a mission to foster a culture at BetterCloud that empowers, celebrates, and values our differences in order to grow community, safety, and trust in our work environment. DEI&B is core to who we are and what we do. From an employee-led Diversity Council empowering our differences, to multiple Employee Resource Groups (ERGs) creating a strong sense of belonging, to frequent outside speakers focusing on DEI&B topics, our commitment is non negotiable.

BetterCloud is an Equal Opportunity Employer, including disabled and vets.

*Remote - Qualified applicants based on most states of the U.S.A. are eligible for this position. Note that there are a number of states from where this position cannot be held.

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